IT Manager at Indra in London, England, GB

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2025 financial year, Indra achieved revenue of €5.5 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries.

As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:

Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology.

Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.

Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.

Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

About the Role

We are seeking a hands-on IT Support professional to be the primary point of contact for all IT needs across our rapidly expanding UK company, which encompasses several subsidiaries. This is an operational, user-facing role that requires strong technical skills, a service-oriented mindset, and the ability to coordinate with our Group IT team in Spain, working closely to align local IT strategy with global objectives, promote best practices, and drive operational excellence.

Key Responsibilities

• Provide day-to-day IT support to end users across UK subsidiaries (hardware, software, connectivity, access management), ensuring issues are resolved efficiently and within agreed SLAs.
• Lead the IT onboarding of new employees and newly acquired entities, including equipment setup, system access provisioning, and induction to corporate IT tools and policies.
• Manage relationships with local technology vendors and service providers, ensuring quality of service and cost-effectiveness.
• Act as the local liaison with Group IT in Spain, escalating complex issues and ensuring adherence to group-wide standards, security policies, and data protection requirements.
• Maintain an accurate inventory of IT assets across all UK locations.
• Oversee IT projects including infrastructure upgrades, system integrations, and cybersecurity initiatives.
• Monitor IT budgets to ensure cost-effective operations.
• Stay updated on technology trends and recommend solutions to improve efficiency and innovation.

What We're Looking For

• Solid hands-on experience in IT support environments, ideally serving 100+ users in a multi-site or multi-entity setting.
• Strong working knowledge of end-user technologies: Windows/M365, networking basics, endpoint management tools, HELIX (ITSM tool),...etc.
• Organized and proactive, with the ability to manage multiple requests and small projects simultaneously.
• Good communication skills and a service-first attitude; capable of working autonomously while staying aligned with central IT.
• Fluent English required; Spanish is a plus given the group structure.

Qualifications & Experience

• Bachelor’s degree in information technology, Computer Science, or a related discipline.
• Proven experience in IT management, ideally in a multi-subsidiary or multinational business.
• Broad technical expertise in end-user technologies (Windows, M365, Active Directory/Entra ID, networking fundamentals and endpoint management), with exposure to IT project coordination and vendor management in a multi-site environment.
• Excellent communication, organizational, and stakeholder management skills
• Strong project management abilities and experience with aligning local and global IT strategies.
• Ability to manage multiple projects and priorities in a dynamic environment.

What we can offer you

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
• Pension – 4% employee and 4% employer
• Private medical insurance (including dental & optical)
• Life assurance
• Income protection
• Employee assistance programs
• Flexible/remote working options
• Charitable initiatives
• Social events (formal & informal)
• Learning and development programs
• Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity*, origin, disability or other characteristics protected by law*