Client Success Manager (Spanish Market) at Indeed · Dublin

Our Mission

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Day to Day

In this role, you'll manage a dedicated portfolio of mid-market accounts, serving as the primary post-sales strategic advisor to drive long-term client value, retention, and account growth. You'll own the client journey across key lifecycle milestones, from Sales handoff and onboarding through adoption, renewal, and expansion. You'll drive proactive, personalized client engagement across email, phone, and video, prioritizing live conversations for complex or high-impact needs. You'll monitor account health to quickly mitigate churn risks, protect revenue, and ensure full budget deployment aligned to client goals by removing pacing and delivery blockers. Using data, reporting, and customer insights, you'll prioritize work and deliver evidence-based recommendations while accelerating the adoption of key products and employer tracking tools.

You'll meet SLA commitments through clear communication and consistent follow-through, maintaining thorough case documentation to ensure efficient resolution and continuity. Partnering cross-functionally — including with Sales — you'll leverage escalation paths and internal resources to move complex work forward. You'll complete required training, apply product and process expertise in real time, and contribute meaningfully in 1:1s by communicating wins, surfacing challenges, and identifying growth opportunities.

Responsibilities

• Protect and grow revenue by co-owning retention and renewal strategy in direct partnership with Sales, proactively identifying churn risks, executing recovery strategies, and identifying expansion opportunities.
• Guide new accounts through onboarding and implementation, coordinating technical setup, client training, and early adoption to accelerate time-to-value.
• Deliver hiring outcomes by ensuring effective budget deployment and using data-backed optimization to improve performance.
• Ensure a high-quality client journey through proactive communication, consistent SLA adherence, and reliable follow-through against KPI targets.
• Lead proactive account planning and business reviews with key client stakeholders, using performance KPIs, demonstrated ROI, and long-term product adoption roadmaps to inform future client strategy.
• Drive adoption of priority products and tracking solutions to increase performance visibility and attribution.
• Maintain operational excellence through thorough documentation, case management, and disciplined execution.
• Resolve technical and integration issues by engaging internal partners and external vendors to ensure timely solutions.
• Model inclusive, solutions-oriented behaviors by contributing expertise, exchanging knowledge, and promoting a collaborative team environment.

Skills/Competencies

• Requires a minimum of 4 years of related experience, or a Bachelor's degree.
• Demonstrates strong data proficiency, with the ability to quickly analyze operational data and identify anomalies.
• Uses data to formulate hypotheses and make unbiased decisions while maintaining an objective perspective.
• Proactively identifies and mitigates risk by assessing and managing accounts in partnership with Sales to enhance effectiveness and results.
• Applies strong problem-solving and coordination skills to understand client issues, identify problems, and coordinate internally to develop solutions.
• Shows adaptability and perseverance to overcome obstacles, take ownership, and persistently think through and execute tasks.
• Prioritizes continuous learning and self-improvement, taking initiative to explore new markets.
• Fluency in Spanish and English (C2)

Salary Range Transparency

Tier 2 - Ireland 41,000 - 61,000 EUR per year

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, and experience. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role.

Benefits - Health, Work/Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners. Select your country and learn more about our employee benefits, program, & perks at https://www.indeed.com/careers/benefits!

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit https://www.indeed.com/careers/accommodations. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

Inclusion & Belonging

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering a diverse and inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

Indeed’s Employee Recruiting Privacy Policy

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Agency Disclaimer

Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.

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Reference ID: 48099

Ability to commute/relocate:

• Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)

Application question(s):

• In a short paragraph, please explain your motivation for applying to this role.
• In your opinion, what parts of your skillset (highlight 2-3 specific skills/ experience with explanation) make you a good fit for this role?

Language:

• Spanish (required)
• English (required)