School Services Program Specialist at Imagine Learning in Tempe, AZ

DESCRIPTION Position at Imagine Learning Great Purpose. Great People. Great Opportunities.   At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K–12 curriculum solutions, we’re committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We’re shaping the future of learning through our Curriculum-Informed AI™ approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student’s potential. Together, we’re reimagining what’s possible and transforming education.   That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you’ll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves.   As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S. and internationally. Most of our U.S.-based employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Bloomington, MN.   Imagine Your Impact. The School Services Program Specialist focuses on partnership development with regional organizations, school districts, and other educational service leaders. This position coaches our customers through the initial introduction to services. The School Services Program Specialist anticipates, understands, and quickly responds to customer needs. Working with the Regional Service Administrators, the specialist works to expand client outreach and transition accounts via servicing upgrades through essential tiers.    For more information on what it’s like to work at Imagine Learning, including our culture, benefits, and products, visit us HERE.   To learn more about a typical applicant journey at Imagine Learning, click HERE.   Position Information: This is a regular, full-time position, reporting to the Senior VP of School Services.   Compensation: Base pay is anticipated to be between $60,000.00 and $64,000.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.   Location: In this US-based position your location will be remote.   Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including: • Multiple health, dental, and vision plans, including medical plans with zero employee premiums • 401k plan with a company match • 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day • Paid Time Off • Comprehensive maternity and fertility/family building benefits • Paid bonding leave when a new child joins your family • Access to on-demand mental health resources • Life and short and long-term disability insurance • Pre-tax savings plans • Paid volunteer time off • A wide variety of professional development programs, including tuition reimbursement • Work from home opportunities that foster work/life balance   Envision Your Experience. In this role you’ll have the opportunity to: • Serves as the key point of contact for the onboarding and support of new clients.  • Proactively promotes customer engagement with implementation plans and timely, effective communications.  • Ensures customers enroll students into service options successfully and monitors success.  • Reviews student achievement data and consults with school and district administrators to promote virtual instruction fidelity for customers; schedules program data meetings and presents program metrics.  • Use metrics and needs analysis to recommend additional school service opportunities.  • Works with the regional service administrator to transition account servicing through essential tiers.  • Monitor full program compliance and accountability with enrollment policies and processes.  • Conducts webinars to help clients start successfully.  • Other duties as required.    Share Your Expertise. Experience, education, and qualifications essential for success in this role, include: • Bachelor’s degree in education or business administration, experience in virtual school programming preferred or an acceptable combination of education and assistance.  • Minimum 3 years of experience in K-12 teaching experience in a school setting.  • Administrative educator credential preferred.  • Highly motivated with excellent verbal and written communication, presentation, and problem-solving skills.  • Self-starter with strong organizational and time management skills, self-directed and able to manage multiple priorities with demanding timeframes.  • Ability to collaborate with colleagues and staff to create a high-quality results-driven, team-oriented environment.  • Knowledge of education, industry sales, and business models needed. • Familiarity with the Imagine Learning product family is a plus.  • Willingness and ability to work flexible hours.  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Working knowledge of NetSuite preferred.  • Online video chat and database software; understanding of cloud-based Web Technology preferred.    At Imagine Learning, we believe our work is strongest when people feel respected, supported, and encouraged to contribute their unique perspectives. We strive to create a welcoming workplace where employees can learn from one another, grow together, and build educational experiences that reflect the world of our learners.   Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.    To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.