Ikaros Transport Corporation Group→
SR LEASING SPECIALIST at Ikaros… · Los…
Skills
Job Description
As a Sr. Leasing Specialist, you will play a crucial role at GHP. You will serve as a seasoned sales professional with demonstrated success. You will provide leadership and mentoring to Leasing Specialist, promoting a positive work environment that encourages collaboration and teamwork. The ideal candidate will have an outgoing and driven personality, as well as an entrepreneurial mindset.
REPORTS TO: Leasing Manager
HOW YOU WILL CONTRIBUTE:
Customer Service:
Provide a memorable leasing experience for prospective residents through completing creative and personalized tours.
Travel from the Leasing Concierge Center to the client’s preferred communities to showcase all GHP DTLA Luxury properties daily.
Create a sense of community and an outstanding living experience for new residents.
Assists with all prospect inquiries including application process, tour coordination, lease administration, and approval process to ensure the new resident has the best move-in experience attainable.
Works closely with the Client Operations Manager to ensure the leasing team is providing a seamless tour and move-in experience at the company’s highest standards.
Demonstrates service excellence through the demonstration of company values, our employee promise, policies, and initiatives.
Sales and Marketing:
Maintains a working knowledge of all community features and benefits and ensures these are showcased during the sales process with all prospects.
Demonstrates a sense of urgency when making appointments for future residents to visit our communities.
Continuously reach out to potential residents with tailored updates - from the ideal floorplan they’ve had in mind to the lifestyle in the neighborhood.
Creates a pipeline of prospects by ensuring all leads are followed up and addressed daily.
Adheres to sales and occupancy goals, and service standards by consistently delivering a strong closing ratio.
Shop competitive properties and stays up to date with the competitive market
Develops and maintains Reputation Management and Marketing Activities
Operations:
Maintains a fundamental working knowledge of all lease documentation and resident guide policies and procedures (e.g., Fair Housing guidelines, renter’s insurance policy, lease forms, agreements, etc.)
Able to communicate leasing qualifications to prospective residents
Follow the GHP hospitality standards by ensuring the 'model' apartments and target apartments are ready for the show (e.g., cleanliness, WOW fridge, green apples)
Organize prospect and leasing files
Input resident and other pertinent information into the company accounting system
On the move-in day, collect move-in funds, renters insurance and perform a move-in inspection, when needed.
Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the resident’s move-in date.
On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process, when needed.
Leadership:
Identifying market trends to increase future occupancy and provide recommendations to the Leasing Manager
Train and collaborate with Leasing Specialist to identify and solve any leasing issues that arise
Ensure WOW fridges for all model units are restocked
Assist the Leasing Specialist with file compliance for approval and second closing deals.
Responsible for shopping competitive properties and performing a bi-weekly market survey
Organize weekly leasing and traffic reports for Leasing Manager and Regional Sales Manager.
Responsible for leading weekend sales huddles.
Responsible for sending nightly “Daily Activity Report” for the Leasing Concierge Center.
Additional job duties and responsibilities as needed.
YOU HAVE:
Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment
Personable, positive, team-oriented mindset
Strong communication
Ability to multitask, work independently, and manage competing requests and priorities
High school diploma or equivalent experience
3-5 years of practical experience in sales required
Knowledge of Fair Housing preferred
General computer skills required
Must pass background and drug test screening
PHYSICAL REQUIREMENTS:
Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
Constantly positions self to bend, stoop, reach, and lift
Occasionally lift/move/carry up to 25 lbs. with/without assistance
Frequently lift/move/carry 10 lbs
Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitors
Ability to remain in a stationary position for extended periods of time.
Frequently operates a computer, 10-key, and other office productivity machinery.
Constantly works in low to moderate noise levels
Constantly works in outdoor weather conditions
Must have a valid California driver’s license & car insurance
Must have a personal vehicle for business use
SCHEDULE HOURS:
Must be available to work on weekends
Shift schedule 9 am-6 pm and/or 10 am- 7 pm
40 Hour weekly commitment required