SERVICE MANAGER EXEMPT - Ventura at Ikaros… · WILLOWS…

As the Maintenance Manager, you are a team builder and leader who provides support, mentor-ship and direction to ensure high level of Employee and Resident Engagement.

You are responsible for achieving cleanliness, maintenance, aesthetics and the Owner’s asset performance expectations within your Community. You accomplish these goals through leading your teams in creating the greatest possible living experience for our residents and executing the Service projects within your Community. You thrive on sharing your knowledge and creating a better future for GHP. You are the number one Ambassador of the GHP Culture and Vision on your team and a trusted partner to your Community Manager.

REPORTS TO: Regional Maintenance Manager

HOW YOU WILL CONTRIBUTE:

Customer Service and Leadership:

• Creates and maintains a safe, respectful, and productive environment for all team members at the community.
• Provide leadership and guidance for the community team by setting a Service Excellence standard and inspiring the Service Team to achieve it.
• Efficiently handle resident requests and complaints and, when necessary, escalate them to your Community Manager

Maintenance Operations:

• Ensure asset preservation and prevent deferred maintenance issues.
• Manages Service Team’s performance related to maintenance operations such as: plumbing, painting, appliance repairs, electrical tasks, heating and air conditioning, carpentry work, pool upkeep, fire systems, and grounds upkeep
• Efficiently manage expenses and capital to meet budget requirements
• Partner with vendors to ensure project completion and quality standards are met
• Ensure timely communication with Community Manager, Regional Managers, Regional Maintenance Managers, other Community teams, and stakeholders to anticipate and prevent future concerns
• Makes budget recommendations for cap X projects.

Qualifications

PROFESSIONAL EXPERIENCE:

• 3 - 5 years as a Maintenance Manager within a property of at least 500+ units managing service teams of 10+, preferably within a Class A Luxury property and/or 1 - 3 years as a Service Manager within a property of at least 350+ units, preferably within a Class A Luxury property and/or combination of 2+ years as Assistant Service Manager/Lead role with supervision over 8+ team members within a community of 800+ units
• HVAC certified a plus
• Knowledge of OSHA standards
• Working knowledge and ability to recognize repair requirements for plumbing, electrical, HVAC, carpentry, pool upkeep, fire systems and grounds upkeeping
• Ability to communicate clearly and effectively both verbally and in writing. Multilingual ability a plus.
• May require driving golf cart.

PHYSICAL REQUIREMENTS:

• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
• Constantly positions self to bend, stoop, reach, lift
• Occasionally lift/move/carry up to 25lbs with/without assistance
• Frequently lift/move/carry 5lbs
• Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors
• Ability to remain in a stationary position for extended periods of time
• Constantly works in outdoor weather conditions

COGNITIVE OR MENTAL REQUIREMENTS:

• Reading;
• Writing;
• Strong math skills;
• Ability to communicate clearly;
• Ability to deal with complex issues;
• Attention to detail; and
• Ability to prepare financial and related reports.

ELIGIBILITY REQUIREMENTS:

• Must have unrestricted work authorization to work in the United States; and
• Must be willing to submit to a background investigation.

**The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned.

Salary Range: $70,000.00-$83,000. per year, DOE.

Eligible for: Quarterly Bonus and 2X2 Unit.

Benefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D insurance, pet insurance, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.

Salary Range

$73,000.00 - $80,000.00 Salary