Director of People & Culture at IHG Hotels & Resorts in Malaysia

Director of People & Culture

Location: Malaysia

Director of People & Culture

Welcome to the Kimpton family. Now that you are part of our family, let’s explain the role you will play.

Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.

WHAT WILL YOU ACTUALLY BE DOING?

Our hotel is only as good as the people it employs; that’s why we picked you. You’re passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their visit unforgettable, in all the right ways.

You've proven you are driven, experienced and have a track record of achieving targets. You can succeed in a fast-paced, guest-focused, no two days the same environment, and we will offer you plenty of opportunities to find your niche and grow. You’ve told us your strengths are in planning and strategy, which are key to clinching any sale.

You’ll be working with a friendly, motivated team who you will recruit and lead with your distinctive style and work with them to develop their full potential and ensure everyone provides genuine heartfelt care to our guests and are driven to achieve targets.

Regarding the role, it’s as the job title says really. For Kimpton, our point of differentiation is our cultural foundation. The Human Resources Department is the champion of the culture and as such, Human Resources is referred to as People and Culture. You will be passionate about internal guests and fostering a work environment consistent with Kimpton's Best Place to Work initiatives, and culture of Care, Comfort, Style, Flavor and Fun!

You will need to use your great communication skills and build strong relationships with all colleagues and continually build this base through your People & Culture strategy.

Parts of the role are physical, and you will be out and about in the hotel for some tasks, so fitness will be key for you, although reasonable adjustments will be made where we can. There’s a lot of people around in the hotel, so you will need to be able communicate well with everyone. It is necessary for this role to speak English fluently.

Your day-to-day: Other duties may be assigned as needed.

Responsibilities include but are not limited to the following:

• Develop, maintain and support a legitimate business partnership with the hotel & restaurant operations teams serving as an employee advocate, cultural ambassador, subject matter expert, innovator and consultant.

• Responsible for recruitment and staffing including actively and timely sourcing candidates, maintenance of job postings within budget and staffing guidelines.

• Partner with hotel & restaurant operations management on coaching, counselling and discipline matters and serve as Human Resources consultant on progressive discipline.

• Champion Employee Relations consistent with Kimpton's Best Place To Work and employee communication/recognition initiatives such as the Employee Opinion Survey, Employee Action Committees, Housekeeping Appreciation Week, Employee of the Month/Manager of the Quarter, Kimpton Moments Recognition, Kimpton Professional Women's Group, Kimpton's Seasonal Employee Campaigns, and partner with the hotel operations to increase awareness of Kimpton Cares Month and our community partnerships.

• Partner with General Managers and Department Heads to achieve excellence in employee satisfaction scores as measured through the annual Employee Opinion and Best Places to Work Surveys.

• Support the hotel and restaurant operations in goal achievement of the annual Customer Service metrics as measured by Trip Advisor, etc.

• Ensure consistent compliance to all local Employment and Labour laws.

• Partner with hotel operations management on all coaching, counselling and discipline matters and serve as Human Resources consultant on progressive discipline.

• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.

• Ensure File compliance.

• Actively and consistently participate in weekly hotel staff meetings, daily line up meetings, Executive Committee and/or departmental meetings, as needed or otherwise requested.

• Provide onsite Human Resources support and visibility.

WHAT WE'RE LOOKING FOR

A focused and people-oriented leader with a strong passion for cultivating high-performing, inclusive workplace cultures, bringing authenticity, integrity, creativity, and strategic drive to continuously improve people, culture, and organisational performance.