Key Missions
Ensures to be the main contact point for technical topics between customers and IDEMIA Acts to understand customer technical needs and identifies potential products in relation to IDEMIAs product roadmap Promotes IDEMIA products and services to customers Provides on-going technical support to sales and contributes towards the preparation of sales presentations, tender responses and proposals Implements projects Collects functional requirement specifications for applicable products with the customer Manages the product selection process and ensures the right product is selected to match customer’s requirement Participates in the project delivery and technical implementation Coordinates final validation for applicable products with customers Mainains a close relationship with technical counterpart of custome Engages constantly in product specification reviews to upsell and influence the next product evolution Assists in quality complaints from customer on delivered products through first level local troubleshooting Supports quality team in the resolution of problem and coordinates response or communication to the customer Promotes and implements standards for custom and complex products for key customers Leads complex troubleshooting and quality complaint resolution Works independently with no supervision