Enrollment Agent I - National Mobile at IDEMIA Public… · Sacramento

Summary: IDEMIA is the global leader in identity and security, focused on creating a safe and simple future for identity verification. The Enrollment Agent position involves providing exceptional customer service while utilizing advanced technology for fingerprinting and identity verification in a retail setting. Responsibilities: - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies - Performs Enrollment Center Sustainment responsibilities on a daily basis - Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represents the company and the program(s) that are supported in a professional and customer-oriented manner - Support Customer Service Registration and Reservation activities, as necessary - Successfully completes time sensitive trainings and briefings as assigned Required Qualifications: - High school diploma or equivalent degree - Minimum one (1) year applicable experience - Proficiency in Microsoft Office Suite is required - Evening and weekend work may be required - Must be eligible to rent a car including proof of a valid, non-suspended driver's license and meet rental car agency age requirement of at least 21 years of age - Must be a US Citizen - Must be able to successfully pass various background screening requirements, including criminal history, education, credit, and drug screen, as well as obtain any required program specific credentials/certifications - Reliable transportation and valid driver's license required - Superior customer service skills – engaging, outgoing, approachable - Committed to flexibility – work shifts may vary including early mornings, evenings and weekends Preferred Qualifications: - Previous experience processing credentials is a plus - Previous sales experience preferred Required Skills: Fingerprinting, Biometric data capture, Microsoft Office Suite, Computer hardware troubleshooting, Computer software troubleshooting, Document verification, Data entry, Sales Benefits: Benefits, Travel by air will be required., Able to prepay all travel expenses and receive reimbursement.