Enrollment Agent I at IDEMIA Public Security in Columbus, OH

Summary: IDEMIA Public Security is the leading provider of secure and trusted biometric-based solutions. The Enrollment Agent position involves providing customer service, processing biometric information, and ensuring compliance with security standards.

Responsibilities:
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represent the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully complete time sensitive trainings and briefings as assigned

Required Qualifications:
- Must be a US citizen
- High school diploma or equivalent degree
- Minimum one (1) year applicable experience
- Proficiency in Microsoft Office Suite is required
- Evening and weekend work may be required
- Must be at least 18 years old
- Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications

Preferred Qualifications:
- Previous experience processing credentials is a plus
- Previous sales experience preferred

Required Skills: Biometric processing, Fingerprint scanning, Microsoft Office Suite, Computer hardware troubleshooting, Computer software troubleshooting, Data entry, Document verification, Customer service orientation