Customer Relationship Executive at IDEMIA in Karachi, Sindh, Pakistan

At IDEMIA, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development.

Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions, professions or countries as IDEMIA operates in different businesses and in 50+ locations around the world.

Purpose

This role is responsible for maximizing customer satisfaction through effective contract delivery as well as generating revenue on Business as usual.

Key Missions

• Manages BAU activities on assigned accounts
• First point of contact for customers
• Manages customer complaints and escalations
• Builds customer intimacy at all applicable levels of customer organization
• Develops a deep understanding of customers organization
• Supports integration of new products or services
• Customer Relationship Management
• Contract & SLA Management
• Product/Service Request Coordination & Implementation
• Issue Resolution & Escalation Management
• Reporting & Performance Tracking
• Process Improvement & Collaboration
• Provides customer insights to sales for forecasting and updates

Profile & Other Information

Seize all the opportunities of our fast-paced environment. Expect the unexpected.