ideaVat LLC→
Genesys Engineer at ideaVat LLC in Hartford, CT
Mid LevelOn-siteContractHartford, CT
Skills
genesys frameworkgenesys voice platformsip serverursconfig serverdb serverrouting stat serversreporting stat serversinteraction centergenesys inbound voice application 8.1wfminfomartinteraction workspacechange managementincident managementservice request managementrelease managementapplication operationapplication maintenanceapplication development
Job Description
Job Description
MUST HAVE:
• 6+ yearsexperience with Genesys Framework
• 6+ years experience with Genesys Voice Platform(GVP) including:
o SIP Server
o URS
o Config Server
o DB Server
o Routing Stat Servers
o Reporting Stat Servers
o Interaction Center
• Contact center background
• Application Operation, Maintenance and Development
• Genesys Inbound Voice Application 8.1, GVP,WFM, Infomart, Interaction Workspace
• Change, Incident/Service Request/ Release Management on Genesys, Upgrades of Genesys
Qualifications
Genesys Framework, Genesys Voice Platform
Additional Information
Multiple Openings