Executive Director at ICBD in Fort Lauderdale, FL

Marquis MD

Fort Lauderdale, FL | Full-Time | On-site

Who We Are

Marquis MD is redefining modern concierge medicine — converging high-touch primary care, whole-person wellness, and advanced technology — to deliver exceptional patient experience.

At Marquis MD, culture isn’t a slogan; it is the foundation of how we practice medicine. We operate as one team, unified by a shared purpose: delivering care that feels deeply personal, anticipatory, and human.

We meet patients where they are—physically and emotionally—and we build lasting relationships that prioritize understanding over volume, prevention over reaction, and empathy over efficiency.

Every decision is guided by our commitment to excellence, integrity, and the belief that exceptional care begins with exceptional connection.

Recognition & Awards

Marquis MD benefits from the recognition awarded to the broader ICBD corporate ecosystem, including:

• Inc. 5000 – 25th Fastest-Growing Private Company in America (2025).
• Financial Times – #5 on “The Americas’ Fastest Growing Companies.”
• EY Entrepreneur Of The Year® U.S. Overall.
• South Florida Business Journal’s Top 100 Companies.
• Florida Trend Magazine’s 500 Most Influential Business Leaders.
• Inc. Best in Business, Health Services.

About the role

The Executive Director serves as the senior operational and cultural leader for Marquis MD’s concierge medical practice. This role is accountable for the Member and patient experience, center operations, physician partnership, service standards, membership growth and retention, team culture, and financial performance. The Executive Director brings a hospitality mindset to healthcare, ensuring every interaction feels personalized, anticipatory, discreet, responsive, and warmly coordinated. This is an In-Center leadership role requiring consistent on-site presence and schedule flexibility, including evenings and weekends as needed to meet Member needs and uphold the Marquis MD standard.

Responsibilities

• Lead day-to-day operations for the assigned Marquis MD location, including patient flow, scheduling, administrative coordination, clinical support operations, membership workflows, and service delivery.

• Serve as the internal ambassador for the Marquis MD experience, ensuring every interaction reflects personalization, discretion, warmth, responsiveness, and trust.

• Design and reinforce concierge service standards, signature touchpoints, welcome protocols, follow-up expectations, service recovery moments, and personalized Member preferences.

• Lead, coach, develop, and retain a high-performing multidisciplinary team across clinical, administrative, membership, hospitality, and patient experience functions.

• Partner with physicians, Finance, Marketing, Business Development, and Shared Services to drive operational execution, membership growth, retention, patient loyalty, and brand awareness.

• Own key performance metrics, including Member satisfaction, retention, renewals, growth, provider engagement, financial performance, operational efficiency, and service recovery outcomes.

• Represent Marquis MD in the community with executive presence, polished professionalism, discretion, and a relationship-driven approach to referral sources and strategic partners.

Qualifications

• Bachelor’s degree required; Master’s degree preferred in Healthcare Administration, Business Administration, Healthcare Management, Hospitality Management, or a related field.

• 10+ years of progressive leadership experience in healthcare operations, concierge medicine, executive health, private practice, premium wellness, membership-based services, luxury hospitality, private clubs, or other high-touch service environments.

• Proven success leading operations with financial and operational accountability, including budgets, forecasting, P&L performance, revenue growth, KPIs, and operational metrics.

• Demonstrated ability to lead multidisciplinary teams, build culture, develop talent, and create accountability around patient service, operational execution, and performance.

• Strong ability to create premium patient, client, guest, or Member experiences through personalization, anticipatory service, service recovery, discretion, and attention to detail.

• Executive presence, high emotional intelligence, polished communication, sound judgment, discretion, confidentiality, and professionalism required.

• Ability to maintain a visible In-Center leadership presence and remain accessible during evenings, weekends, and other non-traditional hours as business and Member needs require.

Qualifications - Nice to Have

• Experience in concierge medicine, executive health, or boutique private practice.

• Background in luxury hospitality, resorts, private clubs, or membership-based organizations where service excellence and personalization are core expectations.

• Experience in premium wellness, spa, longevity, lifestyle medicine, luxury retail, aviation, residential, or lifestyle service organizations.

• Experience building referral networks, community partnerships, physician relationships, and brand-appropriate market presence.

• Familiarity with EHR/EMR platforms, CRM systems such as Salesforce, analytics dashboards, and reporting tools.

• 21 paid days off (15 PTO days increasing with tenure, plus 6 paid holidays)

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options

• Medical, dental, vision, long-term disability, life insurance, AD&D insurance, and GAP Plan (TransAmerica)

• Generous 401(k) with up to 6% employer match

• 100% employer-paid maternity/paternity leave for up to 5 weeks

• EAP (unlimited counseling 24/7), BeyondMed (discounts on wellness and elective healthcare services), PerkSpot (discounts on top brands), Pet Insurance (Nationwide), and On the GoGa wellbeing hub

Marquis MD is an Equal Opportunity Employer and is committed to building an inclusive workplace free from discrimination. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Marquis MD participates in the U.S. Department of Homeland Security E-Verify program.

We are committed to providing reasonable accommodation for qualified individuals with disabilities throughout the hiring process and employment. If you require assistance or accommodation, please let us know.

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