Technical Support Intern 2027 at IBM in Durham, NC

Summary: IBM develops AI-powered, cloud-native software products that help organizations address business and technology challenges. The Technical Support Intern will resolve client product issues, analyze diagnostics, recommend solutions, create knowledge resources, educate customers, and collaborate with support, engineering, and product teams to improve software solutions.

Responsibilities:
- Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud
- Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM
- Create and update knowledge base articles to share insights
- Educate clients on product usage and best practices
- Work with Engineering and Product teams to improve IBM solutions
- Participate in proactive support activities such as upgrade planning and product adoption
- Learn how clients use IBM software products as building blocks within larger real-world solutions, including integrations across databases, directories, messaging, and other enterprise technologies

Required Qualifications:
- Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field
- Strong communication skills and a passion for customer satisfaction
- Familiarity with Windows/Linux operating systems
- Basic understanding of troubleshooting and problem resolution
- Fluent in English

Preferred Qualifications:
- Exposure to programming languages like Java, Python, etc
- Understanding of software development concepts and system integration

Required Skills: Windows, Linux, Java, Python, System Integration

Internship Start Date: Start in 2027

Benefits: Hands-on experience supporting a wide range of IBM software solutions, Learning from industry experts, Opportunities to advance your career