Procurement Operations Specialist at IBM in Bengaluru, Karnataka, IN

Key Responsibilities:

·        Review and manage blocked invoices in ERP and accounts payable systems, ensuring timely resolution to prevent payment delays and supplier escalations.

·        Investigate invoice exceptions, including purchase order mismatches, goods receipt discrepancies, pricing or quantity variances, and missing approvals.

Perform three-way match analysis across purchase orders, goods receipts, and supplier invoices to identify and resolve discrepancies 

·        Manage supplier onboarding, registration, activation, and ongoing support across procurement systems.

·        Support suppliers with system access, electronic invoicing, documentation, and procurement requirements.

·        Validate supplier creation and change requests and coordinate updates with Vendor Master teams.

·        Maintain accurate supplier data and ensure compliance with company policies and controls.

·        Work with Procurement, Accounts Payable, Compliance, and business teams to resolve supplier issues.

·        Promote supplier use of Ariba and other self-service procurement tools.

·        Monitor onboarding progress, resolve escalations, and meet agreed SLAs.

·        Identify recurring issues and recommend process improvements or automation opportunities.