Workplace IT Specialist at Ibexa in Paris, Île-de-France, France

About the company

Ibexa is the Agentic Marketing Platform that empowers organisations to deliver seamless, data-driven customer experiences across the entire digital journey. By unifying content management, customer data, engagement, product information, and interactive data collection capabilities — including solutions such as Qualifio, Raptor, Quable, Actito — Ibexa enables marketing and digital teams to break down silos and orchestrate high-impact, personalised experiences at scale. We are a team of more than 350 professionals across Europe. As Ibexa continues to expand its footprint across Europe and beyond, we are looking for ambitious sales professionals who are eager to help organisations transform their marketing ecosystems and unlock new growth opportunities.

About the Job

At Ibexa, we are looking for a Workplace IT Specialist to take ownership of our internal IT operations and help scale them as our company grows. This is a great opportunity to continue building the internal IT for an international group and playing a key role in shaping how technology supports our people.

This role sits at the crossroads of user support, internal tooling, and workplace technology, ensuring that our teams can work efficiently, securely, and seamlessly—whether they are in the office or working remotely.

You will work closely with our IT Security team and with internal stakeholders such as HR, Operations, and Management, contributing directly to the employee experience.

🚀 Your Mission

You will own and continuously improve our workplace IT environment, together with one other IT Workplace Specialist located in Belgium, providing reliable support to around 350 colleagues across multiple countries while building scalable processes, tools, and documentation.

🛠️ Key Responsibilities

1. Internal IT Support (Level 1 & 2)

• Provide hands-on support to ~350 users (on-site and remote)

• Diagnose and resolve hardware and software issues (macOS & Windows)

• Support collaboration tools, productivity software, and internal applications

• Act as the primary point of contact for IT requests and incidents
  

2. IT Service Management (ITSM)

• Implement, maintain, and improve ITSM processes using Jira Service Management

• Manage workflows for:

  • New hire onboarding

  • User offboarding

  • Asset allocation and recovery (laptops, phones, etc.)

  • Asset inventory

  • Incident and request management

• Define SLAs, documentation, and escalation paths

• Continuously improve service quality and user experience
  

3. Workplace Tools & SaaS Management

• Own the lifecycle of internal SaaS tools:

  • User provisioning and deprovisioning

  • License management and cost control

  • Tool rationalization and documentation

• Support the transition from Microsoft Office to Google Workspace

• Act as the internal expert on how tools are configured and used
  

4. Identity & Access Management (IAM)

• Work closely with the IT Security team to:

  • Implement and maintain IAM best practices

  • Ensure correct access rights based on roles and teams

  • Support onboarding/offboarding automation

  • Balance security with usability
    

5. Office IT & Meeting Rooms

• Manage IT infrastructure across 3–4 offices:

  • Workstations, peripherals, basic networking

  • Meeting rooms (screens, video conferencing, audio)

• Ensure meeting room setups are reliable, simple, and well documented

• Coordinate with local providers when needed
  

6. Documentation & User Enablement

• Create and maintain clear internal IT documentation:

  • User guides

  • Onboarding checklists

  • Troubleshooting resources

• Help employees become more autonomous with tools and workflows