Support Engineer at Huzzle in Colombia, Colombia

About Huzzle

At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.

Role Type: Full-time

Engagement: Independent Contractor

About the Company

Our client is an AI-powered digital validation platform serving pharmaceutical, biotechnology, and medical device organizations worldwide. Their technology helps life sciences teams dramatically reduce validation costs, automate complex workflows, and accelerate compliance processes through intelligent automation and AI-driven assurance solutions.

As a rapidly growing scale-up company, they are building the next generation of digital validation tools that enable teams of all sizes to work more efficiently and deliver critical projects faster.

Job Summary

We are seeking a Junior Support Engineer to join a growing technical team supporting customers across the life sciences industry. This role is ideal for an early-career software engineer who enjoys debugging, problem-solving, and working directly with customers to resolve technical issues.

As the first line of technical support, you will investigate customer-reported issues, diagnose bugs, implement fixes across the application stack, and communicate solutions clearly and professionally. You'll work with modern technologies including Next.js, React, Node.js, Supabase, and TypeScript while collaborating closely with product and engineering teams.

This is an excellent opportunity for someone looking to grow their software engineering career while gaining hands-on experience in customer-facing technical support.

Key Responsibilities

• Quickly learn and understand the company’s Next.js, React, Node.js, and Supabase application architecture.
• Investigate customer-reported issues and reproduce bugs across the platform.
• Use Cursor or similar AI-assisted development tools to trace errors, inspect code, and identify root causes.
• Write clean, maintainable TypeScript code to resolve bugs and improve application stability.
• Contribute fixes across both frontend and backend systems.
• Communicate technical solutions clearly through customer-facing emails.
• Help customers troubleshoot issues while maintaining professionalism and empathy during challenging situations.
• Collaborate with Product, QA, and Engineering teams to prioritize fixes and improve product reliability.
• Document common issues, solutions, and troubleshooting processes within internal knowledge bases.
• Assist with monitoring, testing, and continuous improvement initiatives.

• Basic experience with JavaScript and TypeScript development.
• Familiarity with modern web technologies including Next.js, React, Node.js, SQL databases, and Supabase.
• Strong debugging, troubleshooting, and problem-solving skills.
• Excellent written English communication skills with the ability to explain technical concepts clearly to customers.
• Comfortable communicating directly with customers and handling technical issues professionally and empathetically.
• Ability to work independently, take ownership of tasks, and manage priorities with minimal supervision.
• Strong attention to detail and a willingness to learn new technologies and tools quickly.
• Experience using AI-assisted development tools such as Cursor or similar IDE tools is advantageous.
• Previous customer support or technical support experience is preferred.
• Experience contributing to production applications or independently shipping software features is a plus.
• Understanding of software testing, troubleshooting methodologies, and root-cause analysis is beneficial.
• Successfully diagnose and resolve customer issues accurately and efficiently.
• Deliver high-quality bug fixes with minimal oversight while maintaining code quality standards.
• Communicate technical problems, resolutions, and next steps clearly to both customers and internal teams.
• Provide professional, calm, and customer-focused support, particularly during high-pressure situations.
• Contribute to internal documentation, runbooks, and knowledge bases to reduce recurring issues and improve team efficiency.

💻 Fully Remote: Work from anywhere with international teams

🤝 Peer Community: Connect with high-performing sales professionals in our network

🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals