Front Desk Agent at Huntington Hotel Group in Millbrae, CA

Join the Huntington Hospitality Team!

Your Career Starts Here — Let's Redefine Hospitality Together!

At Huntington, we're not just managing and developing world-class Marriott and Hilton branded hotels—we're shaping the future of hospitality. If you're passionate about guest experiences and eager to grow in a dynamic, fast-paced environment, your next adventure starts here.

Why Huntington?

• Career Growth: Learn from industry leaders and gain hands-on experience.
• Innovative Culture: Thrive in a team that values creativity, performance, and fresh ideas.
• Vibrant Team: Work alongside passionate professionals committed to excellence.

Position: Guest Experience Specialist

Reports To: Front Office Manager

What You'll Do:

• Be the friendly face of our hotel, greeting guests with warmth and professionalism.
• Efficiently manage room assignments and key distribution.
• Stay informed about hotel events, ensuring smooth guest experiences.
• Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.
• Process payments and prepare accurate guest invoices.
• Keep the front desk organized, clean, and safe.
• Serve as the go-to expert for hotel amenities and local hotspots.
• Recommend top dining, entertainment, and shopping options nearby.
• Manage guest communications, including mail and messages, with discretion.
• Coordinate transportation arrangements like a pro.
• Respond calmly and effectively during emergencies.
• Answer calls promptly with a friendly, professional demeanor.
• Assist guests with in-room features for maximum comfort.
• Log and follow up on guest feedback to ensure satisfaction.
• Communicate guest needs to the right departments quickly and clearly.
• Resolve billing issues with attention to detail and accuracy.
• Handle transactions securely and with integrity.
• Master property management systems and tech tools to streamline operations.
• Promote current rates, offers, and hotel packages with enthusiasm.
• Conduct engaging tours of guestrooms and meeting spaces for prospective guests.
• Jump in wherever needed with a positive, can-do attitude.

What We're Looking For:

• High School diploma or equivalent required.
• Customer service experience with a talent for making people feel welcome.
• Previous hotel front desk experience is a plus but not required.

Key Skills for Success:

• Strong communication skills: read, write, and speak clearly and confidently.
• Flexible schedule: available for varied shifts as business demands.
• Hospitality mindset: anticipate guest needs and deliver personalized service.
• Professionalism: maintain a polished appearance and demeanor.
• Attention to detail: actively listen and focus on guest interactions.
• Ready to launch your hospitality career? Apply now and become part of the Huntington story!

Skills & Expectations

• Strong communication skills (verbal and written)
• Professional appearance and courteous demeanor
• Strong attention to detail and accuracy with cash handling and billing
• Ability to multitask and stay calm in a busy environment
• Flexible schedule including nights, weekends, and holidays as needed

Physical Requirements

• Ability to stand, sit, or walk for extended periods
• Ability to move throughout the hotel to support guest needs
• Ability to move, lift, carry, push, pull, and place objects up to 25 lbs without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

California & Federal (FLSA) Wage/Hour Notes

• This position is Non-Exempt and eligible for overtime in accordance with federal FLSA and California wage and hour requirements.
• Meal and rest periods are provided in accordance with California requirements.
• Scheduling, timekeeping, and all hours worked must be accurately recorded; no off-the-clock work.
• Paid sick leave and other required benefits are provided in accordance with California and any applicable local ordinances.

Employment Statements

• Huntington Hospitality is an Equal Opportunity Employer.
• Employment is at-will (unless otherwise required by law or written agreement).
• This job description is not a contract and may be modified based on business needs.