IT Systems Admin

Location: UK, London

Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.

About the Role

We are looking for an IT Systems Administrator, who is also a genuine Atlassian specialist. You will be the go-to expert for Jira and the wider Atlassian suite, owning its configuration, governance and continuous improvement. You will also be a hands-on member of the IT team, picking up day-to-day support and a mix of general IT projects as needed.

Roughly 50-60% of your time will be spent on Atlassian administration and optimisation, with the remainder on general IT support and operations.

What You'll Do

Atlassian / Jira administration (primary focus)

• Act as subject matter expert and system owner for Jira (Software, Work Management and/or Service Management) and Confluence, and where applicable Bitbucket, Trello and Jira Product Discovery

• Design, build and maintain projects, workflows, issue types, custom fields, screens, permission schemes and notification schemes

• Manage user provisioning, groups, roles, licences and access controls, including SSO/SCIM integration

• Build and maintain automation rules, dashboards, filters and reports to support teams across the business

• Partner with stakeholders (Engineering, HR, Finance, Operations, etc.) to translate process requirements into effective Jira configurations

• Maintain governance and best practice: naming conventions, configuration standards, and clean-up of unused projects, fields and workflows

• Manage marketplace apps and integrations (e.g. Slack, Microsoft Teams, GitHub/GitLab, Okta/Entra ID), including vendor and renewal coordination

• Plan and execute upgrades, migrations (Cloud/Data Center) and consolidation work, with appropriate testing and change communication

• Create documentation, training materials and guidance for end users, and run onboarding or "office hours" sessions

• Monitor performance, audit logs and security settings, and keep the platform compliant with company policy

General IT support and operations

• Provide first and second-line support for hardware, software, accounts and access issues

• Onboard and offboard staff: set up accounts, devices and licences

• Administer core business tools such as Microsoft 365 / Google Workspace, identity and MDM platforms, and collaboration tools

• Support endpoint management (Windows, macOS, mobile) including imaging, patching and asset tracking

• Assist with network, printer, meeting room and AV support where required

• Contribute to IT projects, vendor management, procurement and documentation

• Follow and help improve IT security practices (MFA, access reviews, device compliance)

What We're Looking For

Essential skills and experience

• Proven experience (typically [3+] years) administering Jira in a production environment, with a track record of designing and managing workflows, schemes and automation

• Strong working knowledge of Confluence and wider Atlassian tooling

• Solid understanding of Jira admin concepts: project configuration, permission and notification schemes, JQL, global vs project-level administration

• Experience in a general IT, helpdesk or systems administration role

• Working knowledge of identity and access management (e.g. Entra ID, Okta, Google Workspace) and SSO concepts

• Strong troubleshooting skills and the ability to prioritise competing demands

• Excellent communication skills, with the ability to explain technical concepts to non-technical colleagues and gather requirements from stakeholders

• Comfortable working independently and taking ownership

Desirable

• Atlassian certification(s), e.g. ACP-120 (Jira Administration), ACP-620 (Cloud Administration) or similar

• Experience with Jira Service Management, ITSM processes (ITIL) or Assets/Insight

• Experience with Atlassian Cloud and/or Data Center migrations

• Familiarity with the Atlassian REST API, ScriptRunner or light scripting (Python, PowerShell, Bash)

• Experience with MDM tools (Intune, Jumpcloud) and SaaS administration

• Exposure to Agile ways of working (Scrum, Kanban)

• Understanding of security and compliance frameworks (ISO 27001, SOC 2)

What We Offer

• Competitive equity: stock options with meaningful upside as we scale.

• 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).

• Private healthcare, including virtual and in-person care.

• Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.

• Free daily breakfast, catered lunch, and snacks in-office.

• Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.

• Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.