Shelter Care Technician II at Humane… · Tucson

EOE Statement

It is the policy of the Humane Society of Southern Arizona, Inc. to provide all persons with equal employment opportunities regardless of race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by law.

Category

Animal Care

Description

Job Purpose:

The Shelter Care Technician Level II at the Humane Society of Southern Arizona (HSSA) plays a pivotal role in the advanced care and management of shelter animals. This position includes performing intake assessments, supporting reunification efforts through Return to Owner (RTO) processes, and leading End-of-Life (EOL) services. As a key team member, the Level II Technician will provide compassionate client counseling, and ensure compliance with HSSA’s high standards for animal welfare and customer service.

Essential Functions:

• Perform intake assessments, including vaccinations, behavioral evaluations, and basic medical checks.

• Conduct daily health checks and administer treatments and medications as prescribed by veterinarians.

• Maintain accurate documentation of animal health and behavior in shelter management systems.

• Facilitate the RTO process by verifying identification, completing necessary paperwork, and coordinating reunifications with owners.

• Provide tools and guidance to empower community members to assist in looking for the owners of pets in their neighborhoods.

• Lead humane and compassionate EOL services for public and in-house pets, ensuring a supportive environment for clients.

• Prepare and process animals for laboratory analysis as required.

• Cross-train in adoption duties, including facilitating potential adopter interactions and sharing information on adoptable pets.

• Counsel clients on surrender, EOL services, and available resources to overcome challenges and keep pets in their homes when possible.

• Mentor new staff in animal handling, customer service, and HSSA protocols.

• Collaborate with teams to ensure proper cleaning and maintenance of animal areas.

• Answer phone calls, respond to emails, and schedule appointments in a timely manner.

• Maintain compliance with OSHA and HSSA safety standards.

• Drive company vehicles when needed to support operations.

• Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor

• Work alongside, volunteers, public work groups, and Department of Corrections
• Represent HSSA in a professional and positive manner.
• Perform other duties as assigned.

Position Requirements

Minimum Qualifications:

• High school diploma or equivalent.
• Strong communication skills and the ability to educate the public on HSSA policies and programs, including EOL, RTO, and adoptions.
• Compassionate and solution-oriented approach to assisting clients in crisis.
• Valid Arizona Class D driver’s license or the ability to obtain one upon hire.

Preferred Qualifications:

• Two years of experience in animal care, customer service, or a related field.
  Certified Veterinary Technician (CVT)
• Bilingual (Spanish)

Performance Factors and Skills:

• Attention to detail and ability to keep and maintain accurate records.
• Strong collaboration and communication abilities.
• Sound judgment and ability to work independently.
• Able to work quickly and efficiently with competing tasks.
• Commitment to humane, ethical animal care and training practices.
• Alignment with HSSA’s mission, values, and standards of professionalism.

Working Conditions:

Work is performed at an animal shelter or in community settings. Must be able to handle animals of all sizes and activity levels, including safely lifting and carrying up to 50 pounds unassisted and heavier animals with team assistance. Must be able to bend, kneel, stoop, reach, and stand for extended periods. Exposure to zoonotic diseases, fractious or stressed animals, loud noises, strong odors, bodily fluids, cleaning agents, and outdoor weather conditions is expected.

Full-Time/Part-Time

Full-Time

Compensation & Benefits

Medical, dental, vision and life insurance. Employer retirement contributions, Optional Health Savings Account with employer contribution. Access to voluntary supplemental insurance Free Pet Adoptions and staff discounts

Salary

Hiring Range: $15.25-$16.75 Hourly

Number of Openings

1

Exempt/Non-Exempt

Non-Exempt

Hiring Manager(s)

Kaitlyn Pappas

Location

Humane Society of Southern AZ

About the Organization

The Humane Society of Southern Arizona (HSSA), founded in 1944, is a private, independent, non-profit 501(c)(3) animal welfare organization with the mission of acting with compassion and responsible stewardship through innovative programs that serve pets and the people who love them. HSSA is the largest charitable animal welfare and protection agency in Southern Arizona with 100+ employees and 1300 volunteers. In 2018, HSSA moved into a new state-of the-art animal shelter and spay/neuter clinic.



Vision: A community in which all pets are cared for and loved



As staff of the Humane Society of Southern Arizona, we pledge to be committed to our team as we are to the organizations mission. We will foster a compassionate environment for each other, our volunteers, and the human and animal clients we serve; empowering one another with knowledge, empathy, encouragement and recognition. We aim to eliminate negativity, support positive and effective communication, promote individual and organizational growth, and work as a cohesive team at all times regardless of tenure, position or department.



HSSA values and and champions diversity and inclusion. these values are part of who we are. Together we will continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our HSSA team and teh communities we serve.