RPO - Sales Manager - Apparel and Footwear… at Humana… · East Java

Role Purpose

This position is accountable for managing a team within an assigned region/market to deliver the sales objectives and ensure profitable sales growth of the defined territory by promoting the benefits of Company's range of products and services products. This will be done in close collaboration with functional colleagues e.g. Technical Services, Global Accounts, Customer Services and supply chain.

The person is expected to work closely with the Head of Sales/ Commercial Director to implement the short to medium term strategy by motivating and managing the assigned sales team to drive sales conversion and grow market shares in the target segments.

The person is responsible for assisting Head of Sales/Commercial Director to build the capability of the assigned team through coaching and active promotion of the Company Commercial Academy programs and ensuring the team is adhering to Commercial Excellence principles and company policies.

Main Duties

1. Commercial Responsibilities:

• To develop territory plans and visit schedules for sales executives and ensure that customers are serviced in accordance with the principles of customer segmentation to ensure we focus the resources on the customers with the greatest growth potential.

• To initiate and build relationships with senior management in existing and potential customers so that Company can develop and expand the customer contact map to ensure we have access to the key decision makers.

• To communicate with other departments internally so that Issues/challenges/opportunities/product innovation can be prioritized and resolved so that sales/ service targets can be met.

• To monitor and coach assigned sales executives in the field aligned to the sales competency framework and Commercial Academy programmes to identify relevant training and development needs for their team

• Understand the market dynamics, trends and emerging needs of customers and translate this into actionable insights which are shared proactively using the CSX CRM platform.

• Improve standard Gross Margin/NSV per CLU through product mix improvement with technical selling and deliver price increases when required to maintain profitability at a product and customer level

• Deliver collection achievement vs. target as well as the intended Cash Flow

2. Marketing and Communication:

• To provide market intelligence/insights on both customers and competitors so to support senior management on developing strategies/tactics to enhance business growth
• To work with marketing team re co-branding, digital events etc in order to increase brand awareness for non-Company users and enhance brand goodwill among existing users.
• Actively support key strategic customer meetings to promote the benefits of Company product, service & digital offer
• Support global projects and innovations in the local market.

3. People Development:

• Develop and coach the sales team in accordance with competency profiles and aligned to the Commercial Academy Training programmes.
• Build capability and consistency of the team by training and developing and providing coordination to the relevant stakeholder of GA, Technical services, Customer service and O2C team.
• Encourage and engage Sales team to develop a growth mindset based on proactive actions to enhance performance and improve results.
• Drive engagement, motivation and recognition within the team to build accountability to achieve their goals.
• Actively support and promote the Commercial Academy training modules with their sales team to build a consistent way of working aligned to the overall sales capability development plan
• To ensure formal appraisal are given to each sales executive to review every 6 months and 12 months

4. Health, Safety & Environmental Participations

• Actively participate in all H&S and Environmental programs.
• Use appropriate PPE as designated area.
• Report any safety or environmental incidents, including accidents, near misses, unsafe actions, and unsafe conditions.
• Implementing all activity in their department in accordance with the environmental policy and developing corrective action plans with the ECCR when needed.

Authorities

1. Approve territory plans and visit schedules for the sales team.
2. Authorize actions to resolve internal issues impacting sales and service targets.
3. Validate pricing strategies and product mix improvements to maintain profitability.
4. Approve marketing activities and participation in global projects locally

General Qualifications

Education:

• Minimum bachelor's degree or equivalent in any commercial discipline from reputed public/private institute.

Skill:

• Proven track record in sales, preferably in a footwear environment
• Familiarity with CRM tools and digital sales platforms.
• Strong interpersonal and presentation skills, with fluency in English.
• Analytical Thinking: Proficient in forecasting, market analysis, and using data to drive decisions.
• Results driven with considerable experience in negotiating and delivery against significant contracts
• Evidence of the ability to create, implement and roll out strategic account planning and relationship development strategies
• Outstanding communicator, able to rapidly build and sustain relationship at all levels within the organization based on trust and consistent delivery to expectations
• Financial and business awareness with good numerical and analytical skills
• Innovative self-starter with the ability to take ownership and set goals and priorities
• Results orientation, strategic thinker, tactical implementer, customer focused

Experience:

• Minimum 5 years in B2B sales, ideally within the footwear, apparel, or manufacturing sectors

• Experience working with buying offices, agents, and factories in the footwear or apparel industry is highly desirable.

• Ability to speak Mandarin is highly desirable.