Care Management Support Assistant at Humana in Remote

Summary: Humana is a leading U.S. healthcare company that focuses on helping individuals achieve their best health. The Care Management Support Assistant is responsible for engaging members via phone, completing assessments, and assisting with care resources to support their health and well-being.

Responsibilities:
- Engage members by phone to encourage participation in care management programs
- Complete required assessments and questionnaires to help identify health risks, care needs, and opportunities for clinical team follow-up
- Assist members who need support scheduling doctor’s appointments or connecting with appropriate care resources
- Identify and help address barriers to preventive screenings, benefits, and health-related services so members can close gaps in care
- Support members in understanding, retaining, and accessing benefits that contribute to their overall health and well-being
- Manage both inbound and outbound calls in an auto-dialer environment while documenting member information

Required Qualifications:
- Minimum of 1 year of experience managing high-volume inbound and outbound calls
- Experience meeting documented productivity, quality, or service performance metrics
- Experience navigating, documenting, and updating member or customer information across multiple applications, programs, and platforms
- Experience using Microsoft Word, Excel, Teams, and Outlook to complete daily work tasks, manage communications, track information, and maintain accurate documentation
- Ability to work a scheduled 8-hour shift, including a 30-minute lunch, between 11:30 AM and 8:00 PM EST as assigned

Required Skills: Inbound call handling, Outbound call handling, Microsoft Word, Microsoft Excel, Microsoft Teams, Microsoft Outlook, Assessment administration, Care management programs, Customer information management, Compassion

Benefits: Medical, dental and vision benefits, 401(k) retirement savings plan, Time off (including paid time off, company and personal holidays, paid parental and caregiver leave), Short-term and long-term disability, Life insurance, Many other opportunities