HSBC Holdings plc→
Associate - Screening Utility Ops at HSBC Holdings… · Quezon
Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Associate – Screening Utility Operations
In this role, you will:
- Review and undertake full investigation of the alerts escalated from Level 2 and ensure the Potential / True Matches are closed as appropriate; False Positives are discounted as appropriate; RFIs are raised if client information is insufficient to take a decision unable to determine if the Alert is a PEP or not.
- To ensure process productivity and quality targets are set, monitored, and achieved to ensure optimum resource utilization and achievement of business objectives and customer Service Level Agreements (SLAs)
- MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.
- Investigations/decisions need to be completed within defined SLAs documented within the Global Procedures and as per the standards agreed in the process.
- To perform ongoing monitoring and review of workflow and priorities are in accordance with procedures.
- Adhere to the process requirements in accordance with established procedures and set standards and build on the knowledge of latest Sanctions & Anti Money laundering trends.
- Common fraud / regulatory risk / errors / irregular escalations are identified and escalated in accordance with procedures in a timely manner.
- Complete assigned tasks independently in the established timeframe as per the process benchmarks.
- All data requirements (timesheets and process information) is accurately updated in a timely manner.
- Establish and maintain effective relationship with all stakeholders and identify areas of service improvements.
- Drive customer centric Quality initiatives and ensure timely effective resolution of escalated issues.
To be successful in this role, you should meet the following requirements:
- A Bachelor’s/ Master’s degree in Business, Finance, Economics, Accounting or related field.
- Strong understanding of sanctions regulations (OFAC, UN, EU, UK HMT), PEP classifications and Adverse Media categories.
- Familiarity with watchlist screening systems e.g., Fircosoft, LexisNexis Bridger, Dow Jones, World-Check, Fiserv)
- Knowledge of alert handling, match evaluation, escalation protocols and quality standards.
- Solid understanding of screening methodologies (fuzzy matching, phonetic matching, transliteration, risk scoring).
- Experience working in banking, financial services, fintech or BPO/KPO environment with exposure to regulatory processes.
- Demonstrated experience handling complex alerts, high-risk cases and quality reviews.
- Strong ability to analyze multiple data points to distinguish false positives from true matches.
- High attention to detail and accuracy in judgment-based decisions.
- Proficiency with Microsoft Excel, Outlook and workflow tools.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC HDPP