Vice President, Client Management at HSBC Global… · Cologne

We are currently seeking a high calibre professional to join our team as a Vice President, Client Management.

In this role you will:

• Managing, owning and handling a trade portfolio;
• Delivers AMH ’s Global Trade Solutions (GTS) CM strategy and operating model, aligned with the global GTS CM target operating model
• Review a dedicated portfolio of clients to drive revenue and customer experience outcomes
• End-to-end supports RM and clients from sales to transaction fulfilment
• Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients’ usage of self-serve solutions
• Provide transactional trade advice to assigned clients and Coverage
• Provide supply chain and traditional trade related expert inputs to the clients and internal

To be successful you will need:

• A Bachelor degree preferable in business or related area
• Strong experience in customer service-oriented roles
• Good knowledge of traditional trade products, account opening, and banking facilities
• Strong interpersonal skills and leadership to create a collaborative work environment with a wide variety of business stakeholders
• Ability to work independently and make sound business decisions using good judgment and business sense
• Ability to plan and prioritize effectively with good analytical and problem-solving skills, including the identification of appropriate experts to execute deliverables and business opportunities
• Strong spoken and written English with fluency in Cantonese is preferred