Head of Mortgage Sales - UAE at HSBC Global… · Dubai

Ready to shape responsible mortgage growth across every customer channel?

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Opportunity

As Head of Mortgage Sales, you’ll set the sales strategy for our mortgage business and deliver sustainable revenue growth while protecting customer outcomes and control standards. The role spans direct, branch, digital, broker and partnership channels with a focus on building a balanced distribution model and strengthening intermediary relationships. You’ll set clear commercial targets and use market insight to evolve propositions that meet changing customer needs.

Success means improving conversion and turnaround times while maintaining robust affordability, suitability and documentation controls. You’ll work closely with partners across Product, Risk, Compliance, Legal, Operations, Credit and Technology in a highly regulated environment. You’ll also build high-performing teams with clear performance measures and a strong internal talent pipeline.

What you'll be doing,

In this role you will be responsible for:

• Setting and executing the mortgage sales strategy aligned to overall business objectives
• Establishing targets for lending volumes, revenue, profitability, conversion, acquisition and retention
• Building and optimising distribution across direct, branch, digital, broker and partnership channels
• Strengthening relationships with brokers, estate agents, developers, introducers and other strategic partners
• Overseeing performance management including objectives, incentives, regular reviews and actions to close gaps
• Embedding strong controls across affordability, suitability, conduct and documentation and ensure regulatory compliance
• Partnering with Operations and Technology to simplify and digitise the mortgage application and fulfilment journey
• Presenting business performance, risks, opportunities and recommendations to relevant governance forums

What we're looking for

The ideal candidate will have the following:

• A full-time graduation degree of at least three years is essential for obtaining a UAE visa and work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory.
• You will bring significant senior experience in mortgage sales distribution, retail banking, secured lending or a closely related financial services environment
• Demonstrate a track record of delivering mortgage sales growth and managing large, complex distribution teams is required.
• Strong end-to-end knowledge of the mortgage lifecycle including origination, underwriting, fulfilment, servicing and customer support is essential.
• Demonstratable experience across broker, branch, digital or partnership sales channels is essential.
• A strong knowledge of conduct, responsible lending, affordability, credit and regulatory requirements are required.
• Experience in the use of data, management information and technology to improve sales performance and customer journeys is required
• Experience in the delivery of transformation, change or process-improvement programmes with measurable outcomes.
• Hold local regulatory or mortgage-related certifications where required or bring equivalent demonstrable experience.

Building responsible mortgage growth

This role is a chance to shape how we grow in mortgages while keeping customer outcomes and control standards front and centre.

You’ll have the scope to strengthen distribution, improve the end-to-end journey and raise conversion and service performance through smarter ways of working and digital change. You’ll also develop a high-performing sales organisation with clear goals and a strong succession pipeline.

If you want to make a visible impact across customers, colleagues and partners we’d like to hear from you.

You’ll achieve more at HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.