Housing Specialist (EHV) at Houston… · Location…

General Summary

Administers admissions, eligibility determinations, and continued occupancy activities for Special Purpose Voucher (SPV) programs including Emergency Housing Vouchers (EHV), Tenant Protection Vouchers (TPV), Disaster Housing Assistance Program (DHAP), and local preference initiatives such as Homeless Preference programs. The role ensures specialized voucher populations are served accurately and in compliance with HUD program rules, referral requirements, and agency policy.

Executes case management for households assisted through specialized voucher initiatives by coordinating referrals from partner agencies, conducting eligibility determinations, processing admissions, and maintaining ongoing compliance for participating households. The role ensures specialized program rules and HUD guidance governing SPV programs are applied consistently and documented accurately.

Duties and Responsibilities

Under the direction of the Supervisor or Assistant Supervisor, manages a caseload of households receiving assistance through Special Purpose Voucher programs. Responsibilities include intake of referrals from partner agencies, eligibility verification, voucher issuance, and continued occupancy administration.

The Housing Specialist coordinates with external service providers, local referral partners, and internal agency workgroups to ensure eligible households are admitted efficiently and remain compliant with program requirements. The role maintains complete documentation, processes HUD reporting transactions, and ensures program actions remain defensible under regulatory review.

Program / Operational Responsibilities

• Special Purpose Voucher eligibility determination and admissions processing

• Coordination with referral partners and service provider agencies

• Continued occupancy administration for specialized voucher households

• Accurate subsidy and rent determination processing

• Documentation completeness and regulatory defensibility

• HUD reporting accuracy and system integrity

• Compliance with program-specific HUD guidance and agency policy

Universal Housing Specialist Responsibilities

o Apply HUD regulations, Administrative Plan provisions, and agency procedures accurately in case processing

o Maintain complete and defensible participant records within housing management systems and electronic case files

o Prepare and submit HUD Form 50058 transactions within required reporting timelines

o Track caseload milestones, deadlines, and recertification schedules

o Communicate program requirements and determinations clearly with participants, landlords, and partner agencies

o Identify documentation deficiencies or compliance risks and escalate appropriately

o Participate in quality control reviews, monitoring activities, and regulatory training

Workgroup-Specific Responsibilities

o Process referrals from partner agencies and service providers for specialized voucher programs

o Conduct eligibility determinations and admissions processing for SPV households

o Coordinate admissions activities with partner organizations supporting referred households

o Administer annual and interim recertifications for households assisted under specialized voucher programs

o Calculate tenant rent portions and subsidy amounts in accordance with program rules and agency policy

o Maintain accurate program documentation including referral documentation, eligibility records, and case correspondence

o Enter and validate program transactions within housing management systems and HUD reporting systems

o Respond to participant, landlord, and partner agency inquiries related to SPV program administration

o Escalate complex eligibility determinations, referral issues, or regulatory interpretation questions to supervisory staff

Leadership & Supervision

• No supervisory authority.

Guidelines

Does:

o Execute assigned casework and documentation tasks

o Apply regulations consistent with established guidance

Does Not:

o Supervise staff

o Establish regulatory interpretation frameworks

Complexity

• May apply regulations within established policy framework

• May request corrective documentation from participants or landlords

• May not approve regulatory exceptions or establish policy

• This role escalates complex, high-risk, or systemic matters to the Lead or Supervisor in accordance with established governance protocols.

Scope and Effect

• Directly impacts compliance accuracy, funding integrity, customer experience, and audit outcomes within assigned workgroup. Errors may result in compliance findings, funding loss, or service disruption.

Personal Contacts

• Internal: Lead; Supervisor; Assistant Supervisor; Coordinator; Compliance & Training

• External: Participants; landlords; vendors; HUD systems (as applicable)

Physical Demands

• This position is primarily sedentary and requires prolonged periods of sitting or computer use. The employee must be able to regularly use a computer, keyboard, telephone, and other office equipment, with occasional standing, walking, bending, reaching, and lifting/carrying of office materials or similar items weighing up to 20 pounds.

Work Environment

• Primarily office-based environment; field inspection roles may require local travel.

Qualifications, Knowledge & Experience

• High school diploma or equivalent required

• Two (2) years of relevant housing, regulatory, administrative, inspection, or customer service experience

• Demonstrated ability to interpret and apply structured policies

• Bondable and eligible for agency insurance requirements

• Associate degree in related field preferred

• Bachelor’s degree in related field preferred

• Relevant professional certifications preferred

About Us

Housing Alliance HTX supports Houston families and individuals by providing quality, affordable housing and access to opportunities that help people move forward. Our mission is to improve lives through safe, affordable housing while supporting education, workforce growth, and long-term stability. We serve families, seniors, individuals, and people with disabilities offering support, respect, and resources at every stage.