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FSS/Homeownership Program Supervisor at Houston… · Location…
Job Description
FSS/Homeownership Program Supervisor
Full Time
General Summary
The Family Self-Sufficiency (FSS) and Homeownership Program Supervisor is responsible for the overall administration, supervision, and coordination of the Housing Alliance HTX’s Family Self-Sufficiency (FSS) and Homeownership Programs. This position oversees program staff, ensures compliance with HUD regulations, monitors participant progress toward economic self-sufficiency and homeownership goals, and develops strategic partnerships that support resident success. The Supervisor provides leadership, quality assurance, and operational oversight to ensure effective service delivery and positive program outcomes.
Duties and Responsibilities
Staff Supervision and Program Management
- Directly supervise FSS Coordinators, Homeownership Coordinators, and Housing Specialists.
- Assign workloads and monitor staff productivity, performance, and caseload management.
- Provide training, guidance, coaching, and technical assistance to program staff.
- Ensure timely distribution of orientation and enrollment applications to prospective participants.
- Manage participant caseloads during staff vacancies and provide temporary case management support as needed.
- Conduct regular staff meetings and monitor program performance indicators.
- Review staff work products for accuracy, completeness, and compliance with HUD regulations and agency policies.
- Assist staff in resolving complex participant issues and program challenges.
- Gather, review, and submit required documentation and supporting evidence to the Legal Department for Informal Hearings.
- Represent the department and attend Informal Hearings as required, providing testimony, case documentation, and program information.
Participant Eligibility and Case Management Oversight
- Review and approve participant eligibility determinations and program enrollments.
- Monitor participant progress toward self-sufficiency, employment, financial stability, and homeownership goals.
- Ensure Contracts of Participation (COP) and Individual Training and Services Plans (ITSPs) are completed, maintained, and updated in accordance with HUD requirements.
- Provide guidance and support in resolving complex participant issues, barriers, grievances, and challenging cases.
- Ensure participants receive appropriate referrals and supportive services to promote successful program outcomes.
Homeownership Program Administration
- Oversee all homeownership program activities and participant services.
- Ensure participants meet eligibility requirements for homeownership assistance and program participation.
- Monitor participant progress through homebuyer education, financial readiness, mortgage qualification, and home purchase activities.
- Coordinate with lenders, mortgage professionals, real estate agents, developers, housing counselors, and community partners.
- Assist Homeownership Coordinators in addressing participant challenges and removing barriers to successful homeownership.
Housing Specialist Oversight
- Supervise and monitor Housing Specialists to ensure compliance with agency policies and HUD requirements.
- Review workloads, productivity, and quality of work performed by Housing Specialists.
- Provide assistance with annual recertifications, reexaminations, and other housing program functions as needed.
- Support staff in resolving participant concerns, procedural issues, and complex eligibility matters.
Compliance, Quality Assurance, and Reporting
- Conduct and oversee file reviews, quality assurance audits, and internal monitoring activities.
- Ensure accurate participant documentation, recordkeeping, and case management records.
- Monitor FSS escrow accounts and participant graduation requirements.
- Review and approve graduation packets and program completion documentation.
- Coordinate agency responses to HUD monitoring reviews, audits, and compliance assessments.
- Assist with the preparation and submission of required reports and program data.
- Participate in and conduct informal hearings related to program eligibility, compliance, or participant disputes.
Community Partnerships and Resource Development
- Develop, maintain, and strengthen partnerships with community organizations and service providers.
- Collaborate with financial institutions, workforce development agencies, educational providers, housing counseling agencies, and social service organizations.
- Identify resources and opportunities that support participant self-sufficiency and homeownership goals.
- Coordinate workshops, trainings, and resource events that enhance participant success.
- Promote community awareness of FSS and Homeownership Program services.
Program Compliance and Regulatory Responsibilities
- Ensure compliance with HUD regulations, agency policies, and applicable federal, state, and local requirements.
- Monitor program outcomes and recommend improvements to enhance service delivery and participant success.
- Maintain confidentiality of participant information.
- Perform other related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Thorough knowledge of HUD Family Self-Sufficiency (FSS) and Housing Choice Voucher Homeownership Program regulations.
- Knowledge of housing assistance programs, eligibility requirements, and case management practices.
- Understanding of financial literacy, asset building, workforce development, and homeownership processes.
- Ability to supervise, mentor, and evaluate staff.
- Strong analytical, organizational, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to establish effective relationships with residents, community partners, and external stakeholders.
- Proficiency in computer systems, databases, and reporting platforms.
COMPLEXITY / SCOPE OF WORK
- The employee will be required to make sound managerial decisions demonstrating strong leadership skills.
- The employee will frequently be required to use independent judgment in making recommendations and decisions.
- The employee has significant responsibility for updating procedures and guidelines to ensure that they are effective, efficient and comply with HUD requirements.
- Employee performs multifaceted work requiring a deep understanding of HUD rules and requirements relative to Voucher program eligibility, income, rent, inspections and contract procedures.
- The employee must be able to handle complex interpersonal situations involving conflicts between assisted tenants and landlords with skill and professionalism.
- The employee’s work is essential to the successful operation of the voucher program. The employee’s efforts affect the Housing Alliance HTX’s ability to earn administrative fees and to obtain additional vouchers and funding.
- The employee is responsible for both the compliance and performance of the Housing Choice Voucher Program staff, as well as, the program outcomes they produce.
- Receive both written and oral instructions.
- The employee must be able to work independently, performing complex work in an accurate and timely manner without close supervision.
- The position entails balancing competing priorities and analyzing the affordability of various proposals from staff.
GUIDELINES
- The employee performs duties by following the HUD Code of Federal Regulations, HUD handbooks, HUD Transmittals, the Housing Alliance HTX Administrative Plan, the Houston Housing Authority Housing Choice Voucher Program Guide to operations and other instructional memos.
- Methods for accomplishing routine work are at the discretion of the employee, subject to existing practices and procedures.
- Historical practices and verbal instructions from supervisors are also available.
SUPERVISORY CONTROLS
- Employee supervises the Assistant Supervisor, FSS Coordinators, Homeownership Coordinators, and Housing Specialists.
PERSONAL CONTACTS
- The employee has contact with Housing Alliance HTX employees at all levels and with various categories of persons including; the general public, residents, landlords, and representatives of various public agencies.
- The primary purposes of contacts are to gain, clarify, or give information; plan, coordinate, and advise on work efforts; motivate, influence, or direct persons or groups; and to justify, defend, negotiate, or resolve controversial matters or issues.
- The employee may come into the possession of confidential information either with Housing Choice Voucher participants or employees. A high level of discretion must be maintained at all times.
PHYSICAL DEMANDS / WORK ENVIRONMENT
- Work is principally sedentary, but may involve some physical exertion, such as kneeling or crouching to obtain files, and eyestrain from working with computers and other office equipment.
- There is some degree of stress resulting from contact with applicants, participants, landlords, the public and other employees.
- Work involves the normal risks and discomforts associated with an office environment, but are usually in an area that is adequately cooled, heated, lighted and ventilated.
Qualifications, Knowledge & Experience
- Bachelor's degree in Social Work, Public Administration, Human Services, Business Administration, Housing Management, or a related field; or an equivalent combination of education and experience.
- Three to five years of progressively responsible experience in housing programs, case management, self-sufficiency programs, homeownership counseling, or related services.
- Supervisory experience preferred.
- Knowledge of HUD regulations and affordable housing programs preferred.
- Certification in Housing Quality Standards (HQS) Inspection, Income, Rent and Voucher program administration required within first year of employment (training and tests at Housing Alliance HTX’s expense).
- Bondable.
- Valid Texas driver’s license.
- Eligible for coverage under Houston Housing Authority fleet auto insurance.
About Us
Housing Alliance HTX supports Houston families and individuals by providing quality, affordable housing and access to opportunities that help people move forward. Our mission is to improve lives through safe, affordable housing while supporting education, workforce growth, and long-term stability. We serve families, seniors, individuals, and people with disabilities offering support, respect, and resources at every stage.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
All positions are contingent on passing pre-employment drug screening and background check.
The Housing Alliance HTX is an Equal Opportunity Employer and value diversity at all levels of our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.