SaaS Onboarding Specialist at Housecall Pro in Remote

Summary: Housecall Pro is a company dedicated to improving the lives of home service professionals by providing them with tools to streamline their operations. As a SaaS Onboarding Specialist, you will ensure a seamless onboarding experience for new Pros, guiding them through the initial stages and helping them realize the value of the platform. Responsibilities: - Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value - Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding - Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption - Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support) - Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth - Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach - Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience - Manage details, timelines, and action to drive efficiency - Improve our Pros opportunities by leveraging qualitative and quantitative analysis - Develop processes that distinguish our brand by exceeding customer expectations in support delivery - Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions Required Qualifications: - 1-3+ years experience in full-time customer success, implementation or sales - Bachelor's degree or equivalent experience in a related field - Proven success in developing relationships with new customers and exceeding success metrics - Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST Preferred Qualifications: - Self-starter with motivation, drive, and ability to work in a fast paced environment - Strong problem solving skills - Excellent written and verbal communication skills - Prompt attention to detail - Strong time management and organizational skills - Experience using AI tools to increase quality and efficiency of work Required Skills: Customer success experience Important Skills: Problem solving skills Nice-to-Have Skills: AI tools experience Benefits: Health care insurance (medical, dental, vision, disability), Employee assistance program, 401(K), Flexible time off, Paid parental leave, Tech reimbursement, Other company benefits