Server Assistant - Hotel Ivy at Hotel Ivy in Minneapolis, MN

Summary: The Server Assistant requires excellent organizational and communication skills, attention to detail, and the ability to work in a fast-paced environment. The primary responsibility of the Server Assistant is to facilitate the seamless flow of food from the kitchen to guests, ensuring accuracy and timely delivery.

Responsibilities:

• Communicate with chefs and kitchen staff to understand the status of each order.
• Ensure that all items on an order are prepared and plated correctly.
• Collect prepared dishes from the kitchen and ensure they are delivered to the appropriate tables.
• Prioritize hot or time-sensitive items to maintain their temperature and quality.
• Check each dish for accuracy, presentation, and adherence to quality standards before delivering to the customer.
• Verify special requests or dietary restrictions and communicate them to the kitchen staff.
• Work closely with servers to match food orders with the correct tables.
• Support servers when needed, such as refilling water or clearing empty plates.
• Keep the expo area and service stations clean and organized.
• Assist in bussing and resetting tables as needed.
• Maintain open communication channels with the kitchen, servers, and other restaurant staff.
• Relay important information, such as delays or changes in orders, promptly.
• Interact with guests in a friendly and professional manner during the food delivery process.
• Address any guest concerns or inquiries related to the food being served.
• Handle multiple orders simultaneously and prioritize tasks based on urgency.
• Assist in managing peak dining hours and ensuring timely service.
• Monitor the quality of dishes to uphold the restaurant's standards.
• Report any issues or discrepancies to the kitchen or management for resolution.
• Follow proper food safety and sanitation protocols.
• Adhere to health and safety regulations to maintain a clean and safe work environment.
• Ensure an exceptional dining experience by following the Company's standard of service.
• Follow all company policies, procedures, and health and safety guidelines.

Must Haves:

• Previous experience as a Server Assistant, Runner, or other support staff in a restaurant setting.

• Knowledge of basic food safety and health regulations

• Customer-centric

• Ability to work flexible hours, including evenings, weekends, and holidays.

• Ability to stand, walk, and carry trays for extended periods.

• Lift and carry items weighing up to 25 pounds.

• Ability to work in a high demand and faced paced work environment.

Employment Transparency

It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known limitations of qualified applicants and employees with a disability pursuant to the Americans with Disabilities Act and any applicable state and local laws unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a position or to participate in an interview, please contact the Human Resources department.

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities including essential job functions may change at any time with or without notice, to the extent permitted by applicable law.