Front Office Executive at Hotel Green… · Mussoorie

1. Guest Handling & Check-In/Check-Out

• Welcome guests warmly and provide polite, professional service upon arrival and departure.
• Verify guest identification, passport/visa details (for foreign nationals), and reservation credentials.
• Allocate rooms based on availability, preferences, and special requests.
• Explain hotel facilities, room features, dining options, Wi-Fi access, and operational policies.

2. Reservations & Room Management

• Handle walk-in guests, phone bookings, email inquiries, and online travel agency (OTA) reservations.
• Monitor real-time room inventory and update the Property Management System (PMS) (such as OPERA, IDS, or Cloudbeds).
• Coordinate room changes, extensions, early check-ins, late check-outs, and VIP room setups.

3. Billing & Cashiering

• Generate, verify, and settle guest bills accurately upon checkout.
• Process cash, credit/debit card transactions, UPI, and corporate billing accounts.
• Maintain daily cash drawers, balance shift float records, and record advances or refunds.

4. Inter-Departmental Coordination

• Communicate constantly with Housekeeping regarding room cleaning status, readiness, and maintenance issues.
• Liaise with Food & Beverage (F&B), Maintenance/Engineering, and Security to fulfil guest requests or handle room issues.
• Escalate unresolved complaints or security concerns immediately to the Duty Manager.

5. Communication & Concierge Support

• Answer switchboard calls, route inquiries, and take accurate messages or wake-up call requests.
• Assist guests with local travel directions, taxi/cab bookings, luggage assistance, and tour information.
• Handle feedback and encourage positive reviews across platforms.

Pay: ₹18,000.00 - ₹24,000.00 per month

Work Location: In person