Credit & Collection Specialist at Horizon Hobby in Location not listed

Credit & Collection Specialist

At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry, celebrating 40 years in 2025! We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products! We are currently hiring for a Credit & Collection Specialist!

This is a full-time, on-site position at our Champaign, IL location. Working hours are Monday-Friday 8am-5pm.

Typical pay for this position is $20-24 an hour. The final offer for this position will be based on the unique experience and qualifications of the candidate selected. This position may also be eligible for a bonus not included in the base pay range.

The Credit & Collections Specialist is responsible for managing customer accounts to ensure timely payment of outstanding invoices while maintaining strong customer relationships. This role involves reviewing credit applications, monitoring aging reports, contacting customers regarding overdue balances, and resolving billing disputes in a professional and efficient manner. The ideal candidate is detail-oriented, an effective communicator, and comfortable balancing firm collections practices with excellent customer service.

Key Responsibilities

• Monitor accounts receivable aging reports and proactively contact customers with past-due balances by phone, email, and written correspondence.
• Assist with payment arrangements and escalate settlement requests in accordance with company policy and approval limits.
• Review credit applications and customer account information and provide credit limit recommendations for management review.
• Review customer accounts and orders based on established credit criteria and release orders on hold as appropriate.
• Place customer accounts on credit hold or release holds based on payment status, credit risk, and established company guidelines.
• Investigate and resolve billing discrepancies, short payments, deductions, and disputed charges in collaboration with Sales, Billing, Customer Service, and other internal departments.
• Maintain accurate and up-to-date records of collection activity, customer communications, payment commitments, and account status in the ERP/CRM system.
• Prepare and distribute regular reports related to delinquent accounts, collection activity, account aging, and cash flow projections for management review.
• Assist with preparing account documentation for escalation to management, legal counsel, or third-party collection agencies, as needed.
• Process customer refunds, credit memos, write-offs, and other account adjustments as needed and in accordance with company policies.
• Reconcile customer accounts and research unapplied payments, discrepancies, and other account activity as needed.
• Communicate regularly with Sales regarding customer account status, credit limits, past-due balances, credit holds, payment issues, and collection concerns.
• Exercise sound judgment within established credit and collections policies, escalating exceptions, disputes, or higher-risk accounts to management as appropriate.

Qualifications

Required Qualifications

• High school diploma or equivalent.
• 1–3 years of experience in credit, collections, accounts receivable, billing, customer service, or a related finance/customer account role.
• Strong verbal and written communication skills, including comfort with difficult customer conversations.
• Working knowledge of Microsoft Excel and standard office software.
• Strong attention to detail, organizational skills, and ability to prioritize a high volume of accounts.
• Ability to work independently, follow established policies, and meet deadlines.

Preferred Qualifications

• Associate degree or higher in Accounting, Business, Finance, or a related field.
• Experience with ERP, CRM, or accounts receivable systems.
• Experience reviewing customer credit, resolving deductions/disputes, or managing credit holds.
• Experience in a high-volume AR, distribution, manufacturing, or consumer products environment.

Benefits & Other Perks

• Medical, Dental, Vision
• HSA and FSA options
• Short-Term and Long-Term Disability Insurance
• Life Insurance and Supplemental Life Insurance
• 401(k) with a company match
• Paid Time Off
• Paid Holidays
• Internal Rewards
• Discounts on Products
• Additional Coverage such as accident, critical, hospital and pet insurance

Horizon Hobby is a progressive, innovative company and, as such, is constantly reevaluating and reinventing the processes and procedures associated with each job. The essential duties and responsibilities of this position may change at any time. In addition, employees may be asked to work on special projects or to assist with other work necessary or important to the operation of Horizon. Your cooperation and assistance in performing such additional work is expected and appreciated.

Horizon Hobby, LLC is an equal opportunity and E-Verify employer