Safety Alert Specialist

Summary: HopSkipDrive is a technology company focused on solving transportation challenges with an emphasis on safety and equity. As a Safety Alert Specialist, you will monitor safety alerts, handle communications regarding potential safety issues, and document incidents to ensure user safety and adherence to company policies. Responsibilities: - Monitor a high priority alert queue of potential safety issues, quickly handling a high volume of outbound calls and SMS - Recognize potential safety issues and quickly determine the safest outcome for all users - Accurately document safety incidents to ensure full details are captured - Maintain adherence to HopSkipDrive policies and processes - Act as a mentor to less tenured Specialists and contribute to a positive team culture - Assist with InRide/Lateness support volume, as needed - Use our CRM (Zendesk) to log phone calls, chats, and SMS conversations - Multitask with several apps and software programs to handle daily tasks - Recognize and report to leadership trends in issues and complaints Required Qualifications: - Monitor a high priority alert queue of potential safety issues, quickly handling a high volume of outbound calls and SMS - Recognize potential safety issues and quickly determine the safest outcome for all users - Accurately document safety incidents to ensure full details are captured - Maintain adherence to HopSkipDrive policies and processes - Act as a mentor to less tenured Specialists and contribute to a positive team culture - Assist with InRide/Lateness support volume, as needed - Use our CRM (Zendesk) to log phone calls, chats, and SMS conversations - Multitask with several apps and software programs to handle daily tasks - Recognize and report to leadership trends in issues and complaints - Excellent communication and interpersonal skills with a strong understanding of the importance of timely and relevant updates - Maintain safety as a constant north star and exude calm under pressure - Thrive in ambiguous situations with the ability to stay organized and focused - Natural self-starter who is able to keep the momentum going even in a remote setting - Critical thinker, comfortable with owning your decisions - Detail oriented with strong documentation skills - Open to feedback and a desire to excel in a fast paced environment Required Skills: Safety mindset, Critical thinking, Communication skills Important Skills: CRM (Zendesk) Nice-to-Have Skills: Multitasking, Detail oriented, Mentoring, Feedback openness, Organizational skills Benefits: Equity, Flexible vacation, Medical, Dental, Vision, Life insurance, 401(k), FSA