Program Director - CPA at Hope Haven of East Texas in Tyler, TX

Program Director - CPA

Location: Tyler, Texas

Hope Haven of East Texas is a Christian, faith-based non-profit providing a direct solution to the foster care crisis in East Texas. We demonstrate Christ’s love to children and teens in the foster care system by providing home, healing, and hope through a combination of residential and family care, life skills training, and professional mental and behavioral support because we believe that every child deserves to be safe and equipped for the future.

PROGRAM DIRECTOR – CPA

Reports To: Director of Program Operations

Supervises: CPA Administrator, CPA Treatment Director, CPA Administrative Assistant

Qualifications:

1. A bachelor’s degree in social work, psychology, business management, or a related human services field is required; a master’s degree is preferred.

2. Knowledge of Texas minimum standards, licensing requirements, and contracting requirements for Child Placing Agencies.

3. Five years of experience working with children and families in foster care, adoption, or a related child welfare setting is preferred.

4. Management experience supervising personnel, developing teams, and overseeing program operations and budgets.

Primary Purpose: The Program Director is responsible for the leadership, administrative oversight, and performance of Hope Haven of East Texas’s ReKindle Child Placing Agency. This position supervises the CPA Administrator and CPA Treatment Director, ensuring coordinated operations and treatment services, regulatory and contractual compliance, support for foster families, and safe, stable placements that advance Hope Haven’s mission.

Compensation Status: Full-Time Salaried (Exempt)

GENERAL RESPONSIBILITIES AND DUTIES

1. Ensure CPA operations comply with Hope Haven’s policies, procedures, contract requirements, applicable Texas laws and regulations, and minimum standards for Child Placing Agencies.

2. Provide leadership, supervision, and accountability for the CPA Administrator and CPA Treatment Director through regular meetings, coaching, performance evaluations, and professional development.

3. Oversee the CPA Administrator’s management of daily operations, foster home verification and monitoring, case management, documentation, and required licensing and contracting activities.

4. Oversee the CPA Treatment Director’s coordination of assessments, service planning, treatment services, and clinical support within applicable professional credentials and program requirements.

5. Participate in placement review and ensure operations and treatment leadership collaborate on placement suitability, service capacity, child safety, and placement stability.

6. Oversee foster, kinship, and adoptive family recruitment, development, training, and retention efforts consistent with the agency’s authorized services and community needs.

7. Provide regular reports to the Director of Program Operations on program performance, staffing, finances, child safety, placement outcomes, and regulatory compliance.

8. Establish measurable program goals and quality improvement priorities; review data with program leadership and implement improvements to services and outcomes.

9. Ensure the CPA Administrator and CPA Treatment Director coordinate timely services, caregiver support, treatment model implementation, and continuity of care for children and families.

10. Coordinate with program leadership on regulatory visits, complaints, investigations, and corrective action plans; ensure required reporting and timely follow-through.

11. Plan, monitor, and oversee ReKindle’s financial activities within the approved budget in collaboration with the Director of Program Operations and Director of Business Administration.

12. Participate in community partnerships and public support activities with churches, referral sources, schools, and other organizations to support families and advance Hope Haven’s mission.

13. Collaborate with the Director of Program Operations on strategic planning, program development, service capacity, and the sustainable growth of ReKindle.

14. Ensure crisis response and on-call coverage are coordinated; assist program leadership with significant incidents and promptly communicate concerns to the Director of Program Operations.

15. Oversee the development, review, and implementation of CPA policies and procedures in collaboration with the CPA Administrator and CPA Treatment Director.

16. Develop and maintain a staffing plan that defines roles, qualifications, and responsibilities; oversee recruitment, hiring, training, and staff development with program leadership.

17. Collaborate with other Hope Haven program leaders and external partners to strengthen communication, coordinate resources, and improve services to children and families.

18. Perform duties professionally and ethically; model Hope Haven’s mission and values, pursue leadership development, and establish and meet annual performance goals.

19. Perform other duties and assume responsibilities related to the position as assigned by the Director of Program Operations.

POSITION KNOWLEDGE REQUIREMENTS, SKILLS AND ABILITIES

1. Knowledge of Texas Child Placing Agency minimum standards, child welfare operations, trauma-informed care, and foster family support.

2. Ability to lead a program, manage multiple people and priorities, and evaluate operational, financial, and service outcome data.

3. Ability to communicate effectively orally and in writing and maintain accurate, timely, and confidential information.

4. Ability to exercise sound judgment and build effective relationships with children, caregivers, staff, professionals, regulatory representatives, and community partners.

5. Ability to work independently, respond effectively to crises, and remain flexible under pressure as priorities change.

6. Ability to supervise, delegate, hold leaders accountable, resolve conflict, and provide constructive feedback and professional development.

7. Acknowledge and support the Christian, faith-based mission of Hope Haven of East Texas and respond appropriately to cultural differences among those served.