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Head of MIS Delivery at Hong Kong… · Hong Kong
Skills
Job Description
Lead a team of 20+ technical staff for delivery of customer projects
Position
Head of Managed Infrastructure Services Delivery
Company
A global information and communication technology company
Location
Hong Kong
Report to
CEO
Job summary
The Head of MIS direct supervises a large, dynamic and highly skilled IT teams to perform the various Managed Infrastructure Services (MIS) projects for Clients.
Responsibilities
Lead a several teams of Services Delivery Managers and Solution Architects, providing leadership, direction and constantly improving the quality of service and collaboration
Act as one of the members of Management Team and driving company wides strategic and MIS initiatives and business opportunities
Provide the day-to-day and strategic leadership to the Service Delivery teams and play an active role in influencing the stakeholders on all aspects of delivery
Accountable for whole MIS performance, from Pre-sales to Post-sales & Delivery and Operation, to ensure the agreed the service standards and create a best in class services
Administer and control the MIS P&L and expense budget, ensure all projects are under cost-effective operation
Proactively plan and manage the Team to ensure resources are well planned, managed and developed effectively to make available the appropriate resources for the business requirements
Responsible for talent development, organization, hardware acquisitions, facilities and Business Continuity Plan for the MIS to assure that they are consistent with and supportive of the business plans
Act as the focal point for Regional Projects in Asia region
Keep abreast of market trend, servicing offerings and technology relating to Managed Services and commit to drive for DX solutions as well as Sustainable Development Goals (SDG) responsibilities
Requirements
Degree holder or higher in Computer Science, Information Technology or related disciplines
Minimum 20 years relevant experience in ICT industry and strong knowledge of end-to-end solutions covering a wide variety of technologies
Ability in translating technical topics to all levels within a Company
Good understanding of and experience with enterprise software, hardware and managing services
Familiar with customer challenges (process automation & optimization, Cybersecurity and Cloud services, etc.) is a plus
PMP or equivalent certification is definitely advantage
Customer centric, good inter-personal & communication skills
A good team player and collaborate well with colleagues and vendors
Self-motivated, strong ownership, result-oriented and able to work under pressure
A Cantonese-speaker with good command of written and spoken English and Mandarin