Hotel Bell Clerk - Part Time at Hong Kong… · Anaheim

At the Disneyland® Resort, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire! Working at our Disneyland Resort Hotels, you will have the opportunity to make lasting impressions in a fast-paced luxury hotel environment!

Working in the Bell Services department, you will have the opportunity to make lasting impressions in a fast-paced luxury hotel environment. You will interact constantly with Guests and Cast Members answering questions, providing directions, event information, and other services to help create a magical experience for our Guests and Cast Members. You also assist arriving and departing Guests with their vehicles, luggage, and more.

Additional Information

SCHEDULE AVAILABILITY Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles. Scheduling will require availability to work weekends, holidays, and have a flexible schedule when business requires.

SUBMITTING YOUR APPLICATION After clicking “Apply Now” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs, DLRResortRoles, DLR Resort Role

Basic Qualifications

• You must be at least 18 years of age to be considered for this role
• 1+ year in bell services, guest services, or similar role at a large, luxury resort or hotel
• Excellent Guest Service and service recovery abilities
• Willing to take initiative to actively greet and welcome Guests
• Strong communication skills
• Adept at troubleshooting and can calmly handle difficult situations
• Able to work independently with limited supervision and direction
• Comfortable working a physically demanding role for 8+ hours a day
• Ability to multi-task and work in a very fast paced environment 1+ year of customer or guest service experience
• Flexibility and willingness to jump in when necessary

Responsibilities

• Greet Guests in a friendly and welcoming manner, providing exceptional guest service during every interaction
• Dispatch bellhelp Cast Members to retrieve and store luggage for Guests
• Answer a high volume of phone calls from Guests and Cast Members
• Utilize computer programs (Opera, HotSOS etc.) to track and monitor open requests
• Handle and retrieve luggage for Guests
• Collect payment for parking and/or valet tickets
• Work closely with Guest Services and other Hotel staff to ensure efficient service
• Answer questions and provide directions for arriving and departing Guests
• Work outdoors for 8+ hours in all-weather environments
• Ensure Guests’ arrival experience is magical through immersive interactions, including those arriving on public transportation and buses
• Proactively address Guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas

Compensation Details

The pay rate for this role in California is $21.13 per hour.Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.