Field Care Supervisor at Home Instead · City of…

Company Description

When you join our team you are joining a care company like no other. We have built our business on our passion to change the face of ageing. We aim for excellence in everything we do and our flexible approach means we truly can put our clients’ needs first.

More than just a job

In our office, we go out of our way to listen to all of our people and act upon what they say, we get better together.

Home Instead Westminster has been rated Outstanding by CQC and has been awarded the 5 star employer award.

Job Description

We are seeking an experienced Field Care Supervisor to join our growing organisation and make a meaningful difference in the lives of our clients and care team. This is an exceptional opportunity for an ambitious professional who is passionate about delivering person-centred care and ensuring care professionals are competent, well-supported, and continuously developing.

**Key Responsibilities:** - Lead, mentor, and coach a dedicated team of care professionals, fostering a supportive and collaborative working environment where excellence is celebrated - Conduct regular supervision sessions with team members, identifying development opportunities and supporting professional growth through structured support

• Deliver competency assessments to evaluate care professionals' skills and knowledge, ensuring they meet required standards for person-centred care delivery - Provide on-site support visits and training to care professionals, demonstrating best practice and enhancing their capability to deliver high-quality care - Ensure clients have updated, person-centred care plans that reflect their needs, preferences, and goals
• Implement and maintain quality assurance processes across all field operations, monitoring care standards and identifying areas for improvement - Ensure compliance with safeguarding policies, care standards, and regulatory requirements across all field operations - Respond to and resolve care-related concerns with empathy and professionalism, maintaining open communication with clients, families, and the wider team
• Champion a culture of continuous improvement by gathering feedback, identifying best practices, and implementing positive changes - Contribute to staff wellbeing initiatives, recognising the emotional demands of care work and supporting team resilience - Liaise with management, external partners, and stakeholders to ensure seamless service provision and organisational alignment

Qualifications

**Essential Qualifications and Experience:** - 1-2 years' experience in a supervisory, leadership, or senior care professional role within health and social care, or equivalent demonstrable experience in a team-leading capacity - Experience delivering or receiving supervision, coaching, and mentoring to care professionals

• Demonstrated knowledge of person-centred care principles and their application in practice - Strong understanding of safeguarding, care standards, and regulatory requirements (CQC, Health and Social Care Act)
• Experience with or exposure to competency assessments and identifying training needs - Excellent communication and interpersonal skills, with the ability to build trust and rapport with diverse teams - Familiarity with quality assurance processes and continuous improvement methodologies - Ability to manage multiple priorities, work independently in field settings, and maintain detailed records **Desirable Qualifications:**
• Level 3 or above qualification in Health and Social Care or related discipline - Supervisory or management qualification (e.g. Level 4 Diploma in Health and Social Care Management)
• Experience with care management systems and electronic record-keeping - Knowledge of staff wellbeing and resilience-building practices **Personal Qualities:** - Ambitious professional committed to continuous personal and organisational development - Passionate about delivering excellence in person-centred care
• Emotionally intelligent with strong empathy for both clients and care professionals - Proactive problem-solver with a collaborative approach to leadership - Resilient and adaptable in a dynamic care environment - Eager to progress into a supervisory role and develop leadership capability

Additional Information

Some of the perks working as a Field Care Supervisor

Supportive and friendly Team to help you develop in the role

Competitive salary £27000 to £30000

Great Location – We are based in London Bridge

Work for a leading Global Care Company.

Opportunity to grow and develop

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.