Associate - Master Data Management at HOLCIM Group in IN

Location : LHGH, NAVI MUMBAI - India

Job Req. ID : 18687

Every contribution matters !! Join our journey of bringing the best customer experience on the table. Here is a chance for you to contribute in the role of Associate - Master Data Management

Job Purpose: The Master Data Management - Associate will be responsible for all MDM-related activities, such as the creation, maintenance, and updating of Vendor, Customer, and Material master data. He/She will ensure that performance meets or exceeds agreed KPIs and SLAs defined between Operating Companies and the BSC, while operating within a strong internal control framework.

Accountabilities:

• Transactional Activities:

  • Manage activities related to Vendor, Customer, and Material master data in the system.
  • Possess complete knowledge of updating Vendor, Customer, and Material master records in the ERP system.
  • Define and implement Master Data Management (MDM) solutions.
  • Perform data profiling and data quality assessments of source systems to draft data quality rules.
  • Authorize the creation and maintenance of master data.
  • Create and maintain Master Data in SAP according to approved requests.
  • Efficiently locate information in the customer master and troubleshoot customer master-related transaction errors.
  • Restrict and detect unauthorized access to data.
  • Ensure defined periodic reporting.
  • Ensure compliance with the QA framework.
  • Participate in continuous improvement projects within Shared Services.

• Service Excellence:

  • Ensure the overall delivery of services to OpCos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and the BSC, within a strong internal control framework.

  • Partner with the Service Management team to:

    • Provide input for service reporting.
    • Facilitate service transitions when required.
    • Analyze issues highlighted by the Business Account Manager and resolve them in a timely manner.

  • Ensure internal customer and supplier issues are handled in accordance with the escalation process, pushing back when proper protocol is not followed.

Skills & Desired Experience:

• 1 to 2 years of experience managing Vendor/Customer/Material master data maintenance activities in a client-service-oriented function.
• Master Data Management certification is preferred.
• Good understanding of business systems.
• Ability to analyze and utilize information from a wide variety of sources.
• Logical, process-based approach to problem resolution.
• Credibility, trust, and professionalism.

Educational Qualification:

• Bachelor’s Degree / Postgraduate in any field.
• Knowledge of SAP is preferred.

Does this role excite you? Let's make progress together !

Department : Finance

HR SPOC Name : Sneha NAIK