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Chat Support Representative – Non-Voice

Onsite | ₱19,000–₱31,000/month | Full-time | Davao City

Looking for a Non-Voice BPO Job in Davao City?

Prefer assisting customers through chat instead of spending your entire shift on phone calls? This Chat Support Representative opportunity allows you to build a career in customer service while primarily communicating with customers through online chat.

Whether you have previous BPO experience or you're looking for your first opportunity in the industry, qualified applicants are welcome to apply.

Job Overview

Position: Chat Support Representative

Salary: ₱19,000–₱31,000 per month

Location: Davao City

Work Setup: Onsite

Employment Type: Full-time

Experience: With or without BPO or call center experience are welcome to apply

Compensation and Benefits

• Competitive salary package of ₱19,000–₱31,000 per month
• Performance-based incentives and bonuses
• Paid chat support training
• Skills development and upskilling opportunities
• Career growth and advancement opportunities
• Structured onboarding and training support

About the Role

As a Chat Support Representative, you will assist customers through online chat by answering questions, addressing concerns, providing information, and helping customers find appropriate solutions.

The role is ideal for individuals who are comfortable communicating through written messages, have strong attention to detail, and prefer a non-voice customer service environment.

You'll receive training and support to help you understand the account, systems, procedures, and customer service standards required for the role.

What You Will Do

• Respond to customer inquiries through online chat
• Provide accurate information and appropriate solutions
• Handle multiple customer conversations while maintaining service quality
• Resolve customer concerns professionally and efficiently
• Communicate clearly and professionally through written messages
• Document customer interactions accurately in the system
• Follow established procedures and account guidelines
• Escalate complex concerns to the appropriate team when necessary
• Meet quality, productivity, response time, and customer satisfaction targets

Qualifications

• High School or Senior High School graduate; college-level applicants and graduates are welcome
• With or without BPO or call center experience are welcome to apply
• Good written and verbal English communication skills
• Fast and accurate typing skills
• Strong attention to detail
• Comfortable handling multiple tasks or conversations
• Basic computer skills and ability to navigate multiple applications
• Good problem-solving and customer service skills
• Willing to work onsite in Davao City
• Willing to work on shifting schedules, including weekends, nights, and holidays when required

Training and Work Setup

• Onsite position in Davao City
• Paid chat support training
• Structured onboarding and training support
• Shifting schedules may include weekends, evenings, nights, and holidays
• Opportunity to develop written communication, customer service, and problem-solving skills

Why Apply for a Chat Support Role?

If you prefer written communication over voice calls, this opportunity can be a strong fit for you.

For experienced BPO professionals, it provides an opportunity to strengthen your non-voice customer service experience. For applicants without BPO experience, it offers an opportunity to enter the industry, receive training, and develop valuable communication and customer support skills.

With a ₱19,000–₱31,000 salary range, paid training, performance incentives, and career growth opportunities, this role can be a strong option for applicants looking for a non-voice career in Davao City.

Location

Davao City – Onsite

If you're looking for a non-voice opportunity where your written communication and customer service skills can make a difference, apply today.

Pay: Php19,000.00 - Php31,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person