Case Manager (Workers Compensation) | LATAM at HireHawk · Mexico…

• Job Type: Full-time, long-term contractor
• Workplace: Remote
• Schedule: Full-time, Monday to Friday U.S Time Zone

About Us HireHawk connects skilled professionals around the world with high-trust remote roles at U.S. and Canadian companies, building distributed teams that run with clarity and high standards. You’ll join a remote-first, outcomes-focused environment where reliability and attention to detail are genuinely valued, not just talked about.

About the Role

As our Workers’ Compensation Legal Assistant, you’ll be the steady engine behind a busy caseload (about 50 to 100 matters), supporting attorneys across both non-litigation and litigation work. You’ll be the primary point of contact for clients, responsible for clear, consistent communication and proactive case movement aligned with firm standards and KPIs. This role is ideal for someone who takes pride in exceptional client experience, organized execution, and advocating for better outcomes through strong case management.

Responsibilities

• Own day-to-day progression of a 50 to 100 case caseload by proactively tracking next steps, deadlines, and blockers
• Maintain a high-touch client experience by providing updates every two weeks and responding to client communications within 24 hours
• Support attorneys in building action plans by reviewing case facts and coordinating the new-client call within 24 hours of assignment
• Drive medical treatment progress by monitoring referrals, authorizations, and appointment logistics (including transportation and interpretation when needed)
• Help maximize client benefits by reviewing wages and tracking income benefits (TTD, TPD, PPD) to ensure accuracy and full payment
• Request and follow up on WC-102-related documents such as medical records, physician panels, and wage information
• Coordinate time-sensitive litigation events, including depositions, mediations, IMEs, hearings, and related notices
• Communicate with adjusters and opposing counsel to move authorizations forward and keep cases progressing
• Draft and organize key documentation such as notices, stipulations, cover letters, settlement/demand materials, and case-related correspondence
• Keep Filevine updated with accurate notes, documents, contacts, and case phases so the full team always has real-time clarity

Must-Have:

• 2+ years of experience supporting workers’ compensation matters (litigation and/or non-litigation)
• Proven ability to manage a high-volume caseload while staying organized and responsive
• Strong client communication skills and confidence explaining timelines, next steps, and expectations
• Working knowledge of workers’ comp case management, including medical treatment flow and income benefits
• Experience preparing and coordinating depositions, mediations, hearings, and client scheduling logistics
• High attention to detail in documenting case activity and maintaining clean, accurate files
• Comfort working in a case management system (Filevine strongly preferred)

Nice to Have:

• Filevine proficiency

• Bilingual English/Spanish

• Experience drafting and filing Workers’ Compensation Board forms, motions, and discovery materials with attorney oversight

• Familiarity with ICMS workflows (initiating claims, submitting withdrawal notices, etc.)

• Experience tracking liens, loans, provider balances, and case-related expenses

• Access to a $200K+ perk marketplace with discounts on 150+ global services.

• Option to withdraw up to 50% of approved earnings before payday.