【Waldorf Astoria Osaka】Cheif Sommelier -Supervisor… at Hilton · Osaka

As a Chief Sommelier , you’re not just preparing and serving drinks – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Exceptional Hospitality Starts with You

Picture yourself creating unforgettable moments for our guests. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! With a passion for wine and a commitment to excellence, you will guide guests through exceptional wine experiences and personalized pairings. As a Chief Sommelier, you’re not just serving wine. You’re leading our wine program, inspiring the team, and delivering the light and warmth of hospitality that defines every guest experience.

Responsibilities

Here’s what you’ll do during a typical day:

• Delight our guests: Deliver exceptional wine service and personalized recommendations to create memorable dining experiences.
• Manage the wine program: Curate and maintain the wine list, ensuring a diverse and high-quality selection.
• Maintain cellar operations: Oversee wine inventory, storage conditions, and stock levels to support seamless service.
• Drive wine sales: Promote wine pairings and premium selections to enhance guest satisfaction and revenue.
• Monitor product quality: Ensure the freshness, quality, and proper presentation of all wine offerings.
• Develop team expertise: Train and mentor team members on wine knowledge, service standards, and pairing recommendations.
• Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol service regulations.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

In addition, this role requires the following minimum qualifications:

• 5+ years of sommelier experience, including leadership responsibilities
• Advanced knowledge of wine service, cellar management, and food pairing
• Strong guest engagement and team development skills
• Experience managing wine inventories, purchasing, and cost control
• Familiarity with health, safety, and responsible alcohol service standards
• WSET Level 3, Certified Sommelier, or equivalent qualification preferred or above

About the Company

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.