Spa Receptionist at Hilton in Mexico, MX

As a Spa Receptionist, you’re not just welcoming guests and managing reservations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Spa Receptionist, you’re not just welcoming guests and managing reservations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day:

• Welcome and connect with guests: Create a warm and personalized first impression by greeting guests, understanding their needs, and providing exceptional service throughout their Spa journey.
• Manage reservations and appointments: Coordinate treatment bookings, cancellations, and schedule changes while ensuring a seamless experience for guests and therapists.
• Provide personalized Spa recommendations: Share detailed information about treatments, services, facilities, and wellness experiences while assisting guests in selecting options that best fit their preferences.
• Support a seamless guest experience: Coordinate with therapists and Spa team members to ensure smooth operations and timely service delivery.
• Process transactions with accuracy: Handle payments, room charges, gift certificates, and POS transactions while maintaining accuracy and following established procedures.
• Promote Spa experiences and products: Identify opportunities to enhance the guest experience through personalized recommendations, treatment upgrades, and retail product suggestions.
• Maintain a welcoming environment: Ensure the reception area reflects luxury hospitality standards through organization, cleanliness, and attention to detail.
• Respond with care and professionalism: Address guest requests, questions, and concerns with a solution-oriented approach, ensuring every interaction reflects our commitment to exceptional service.

Qualifications

This position requires meeting the following qualifications:

• Minimum of 1 year of experience in Spa operations or 2+ years of experience in guest service within luxury or Upper Upscale hotel environments.
• B2 level English proficiency (intermediate-advanced) with the ability to communicate effectively with international guests.
• Knowledge of Forbes Travel Guide, LQA, and/or AAA service standards.
• Proficiency in Spa reservation systems such as Book4Time or similar platforms.
• Strong ability to operate technology tools, including POS systems, payment terminals & Microsoft Office.
• Strong skills in consultative selling, with the ability to recommend treatments, services, and products based on guest preferences.
• Excellent service orientation, communication, and problem-solving skills, with a genuine passion for creating personalized guest experiences.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About the Team

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Paid time off (PTO) – Recharge, relax, and take time for what matters most

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

About the Company

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.