Vacation Home Attendant at Hilton Grand… · British…

Under general supervision this casual Vacation Home Attendant position is responsible for cleaning the suite interior and immediate areas to include patio, balcony and/or deck of the assigned suite in accordance with company policies and procedures, provincial, federal, and local authority guide-lines ensuring a clean, sanitary and inviting suite for the guest.

Responsibilities

• Sweeps, scrubs, mops and polishes floors.
• Vacuums carpets, rugs and draperies.
• Inspects and turns mattresses regularly.
• Handles all dirty laundry, and replaces all dirty linens with clean items.
• Dusts and polishes furniture and fittings.
• Cleans ovens, fridges and all appliances.
• Empties and cleans trash containers, and disposes of trash in a sanitary manner.
• Cleans toilets, basins, mirrors, tubs and showers.
• Wipes down glass surfaces, and washes all windows.
• Makes up beds and change linens.
• Distributes linen, towels and room supplies using wheeled carts or by hand, and restocks room supplies.
• Realigns furniture and amenities according to prescribed layout.
• Delivers any requested housekeeping items.
• Follows all company safety and security procedures.
• Provide assistance to other team members, including responding to housekeeping problems, as needed or requested.
• Provide assistance to members, owners, and guest to address questions, requests, or concerns; escalates concerns to management as needed.
• Immediately secure any lost & found items and turns them in to Security and/or management.
• Report any maintenance deficiencies or safety hazards, or damage to the property.
• Ensure confidentiality and security of all suites.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Compensation: $30 per hour. Eligible employees may received a quarterly bonus if the property achieves established performance measures.

Qualifications

• Knowledge of cleaning and sanitation products, techniques and methods.
• Working knowledge of operating cleaning equipment.
• Fluent in English and excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
• Performs well with frequent interruptions and/or distractions.
• Ability to consistently demonstrate the highest standards of professionalism when interacting with team members, management, members, owners, and guests.