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Quality Assurance Specialist at Hilton Grand… · Boyne…
Job Description
Quality Assurance Specialist
Location: Boyne Falls, MI, United States
We are seeking a strong-minded individual to join our team as a Quality Assurance Specialist/Loan Processor. This role is positioned at the end of our sales process and is essential in assisting with closing documents as customers make the decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience, this may be the perfect opportunity for you.
Why do team members like working for us?
- Excellent earnings package ($19.50 hourly base) with uncapped commissions
- Outstanding healthcare options including medical, dental, and vision coverage that encourages preventative care
- Paid Time Off (PTO) for adventure, rest, relaxation, or recuperation
- Automatic enrollment in the Hilton Grand Vacations Retirement Savings Plan for all new team members
- And much more
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Responsibilities
- Efficient and accurate preparation of contact documents for all product types including sales, samplers, equity trades, owner reloads, downgrades and conversions.
- Review documents with owners / new owners and ensure signatures are obtained and consistent on all required lines.
- Reinforce the sale with a positive, enthusiastic presentation of the closing.
- Answer questions in confident, competent manner; provide accurate information to owners.
- Ensure every owner confirmation interview is properly recorded.
- Confirm owners leave with all legally required documents and ownership materials and with an understanding and a realistic expectation of ownership.
- Prepare contract package and submit timely to sales accounting.
- Responsible for process that may include contract preparation through booking including follow up calls, rescission cancellations, insufficient funds, tracking reports, SPI notes, correspondence and customer service-related issues.
Qualifications
To fulfill this role effectively, candidates must possess:
- The ability to work flexible schedules, including mornings, evenings, weekends, and holidays
- A strong ability to efficiently resolve complex customer service issues
It would be advantageous to demonstrate the following:
- Timeshare sales experience
- Timeshare quality assurance experience
- CRM software experience
- Proficiency with Microsoft products