Manager Guest Services at Hilton Grand Vacations in Shell Knob, MO

We are looking for a Front Office Manager at Stonewater Cove!

Here's why you will love it here:

• Enjoy exceptional benefits, including comprehensive health care options, a Travel Discounts Program with Hilton hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Generous Paid Vacation Day Program that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Benefit from a company culture that values work-life balance and family-friendly benefits.

Main Responsibilities:

• Leads the front office team by creating a positive team environment.
• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
• Assist in the daily maintenance of room inventory status.
• Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner.
• Maintains a positive collaborative work environment between staff and management.
• May be required to perform other reasonable duties as requested by management.

Job Details:

• Our Front Desk operates 7 days per week. The Front Office Manager may work varying shifts, including weekends and public holidays.
• Full time, year-round

What are we looking for:

• 3-5 years of related experience
• 2+ years of management or supervisory experience
• Front desk experience
• Prior cash handling and computer experience are required.
• Ability to lead each field of the department independently.
• Positive, outgoing personality
• Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests promptly and professionally.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

Main Responsibilities:

• Leads the front office team by creating a positive team environment.
• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
• Assist in the daily maintenance of room inventory status.
• Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner.
• Maintains a positive collaborative work environment between staff and management.
• May be required to perform other reasonable duties as requested by management.

Qualifications

What are we looking for:

• 3-5 years of related experience
• 2+ years of management or supervisory experience
• Front desk experience
• Prior cash handling and computer experience are required.
• Ability to lead each field of the department independently.
• Positive, outgoing personality
• Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests promptly and professionally.

About the Team

Be the heart of exceptional guest experiences by joining our resort operations teams. In each of our roles, from administration to recreation, you’ll be making people’s day every day. Whether you’re creating a beautiful atmosphere at our properties and resorts, or delivering a warm and friendly spirit that ensures each interaction with our Club Members and guests is a special one—your role on our resort operations Team will be essential in making lifetime memories for our guests.

About the Company

What makes Hilton Grand Vacations unique?

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together.

Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.