Front Office Supervisor - Embassy Suites by… at Hilton · South…

Front Office Supervisor - Embassy Suites by Hilton San Francisco Airport Oyster Point

Location: South San Francisco, CA, United States

Embassy Suites by Hilton San Francisco Airport Oyster Point is seeking their next Front Office Supervisor to join our team at our 316-suite, all-suite hotel located at the heart of biotech hub. Conveniently located just minutes from SFO Airport, our hotel offers Team Members valuable perks including free parking, complimentary meals during shifts, and Hilton travel benefits. It's a great opportunity to build a rewarding hospitality career with a supportive team.

The ideal candidate will possess the following qualifications:

• A minimum of 1–2 years of previous front desk experience; supervisory or leadership experience is a plus.
• A strong passion for hospitality and creating memorable guest experiences, with a genuine commitment to delivering exceptional service.
• Ability to lead and support the Front Office team in executing daily procedures, including smooth and efficient check-in, check-out, and guest service delivery.
• Strong organizational skills with the ability to coordinate day-to-day operations, including creating schedules, assigning tasks, conducting pre-shift meetings, and ensuring appropriate team coverage.
• Confident guest service and problem-solving skills, with the ability to respond to guest inquiries and concerns while supporting team members with complex or escalated situations.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive at Hilton

Hilton offers a lot of great benefits to full-time team members. We invest in our team members' wellbeing and provide support services through all of your life moments. There are many perks and benefits available to you including but not limited to the following:

• Paid Time Off - generous program to help you relax, recharge and rejuvenate yourself
• Health Benefits - varieties of health plans (medical, dental and vision) for you to choose from
• 401(k) - build your retirement savings with our company match
• Go Hilton Travel Program - enjoy deeply discounted rooms at any Hilton hotels
• Free Life Insurance - leave financial for your loved ones
• Paid Maternity/Parental Leave - enjoy paid time off to care of your new born with a peace of mind
• Employee Stock Purchase Plan - invest in the company you work for
• Crisis Concierge - provide support and emotional care in time of loss or hardship
• Free Meal & Free Parking - no hustle to pack your meal or to spend money on parking
• Perks at Works - discounts on thousands of merchandises from electronics to movie tickets
• Personalized Caregiving Support – access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis Concierge – in time of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental Health Resources – Your wellbeing comes first. Access free counseling and support through our best-in-class Employee Assistance Program (EAP)