Project Manager at High Point Networks in West Fargo, ND

High Point Networks is a leading provider of information technology solutions in both SMB and enterprise-level markets, servicing customers from coast to coast. We specialize in anything that spans your network, data center, phone system and endpoints with a strong security focus across all things IT. Our Headquarters is in West Fargo, North Dakota with additional regional offices throughout the Midwest.

We offer our team members competitive compensation and benefits package. Our culture is easy to live but hard to describe, come see exactly what it means to be a part of the High Point Networks team.

JOB SUMMARY

The Project Manager is responsible for overseeing technology projects by planning, executing, monitoring, and closing projects within the predefined scope, time, and budget constraints. The primary responsibilities for this role involve leading cross-functional project teams, managing resources, and ensuring effective communication among stakeholders to deliver exceptional customer experiences and successful project outcomes. We are seeking an entry level to mid-tier Project Manager who will primarily focus on small to medium sized projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop project plans, goals, and budgets: identify resources needed, develop schedules, and measure results
• Understand overall project objectives as well as the role and function of each project team member
• Ensure the project objectives and requirements are clear and agreed upon by all project team members
• Provide effective and timely communication to all project stakeholders
• Assist project team in design and development tasks as needed
• Collaborate with service managers on resource allocation and with account managers on managing customer expectations
• Organize and manage all phases of the project to ensure on-time completion within budgetary requirements
• Drive problem solving and resolution as required
• Ensuring risks are identified, communicated, and mitigated so that projects are delivered successfully from start to finish
• Design and maintain project documentation
• Other duties as assigned

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Maintain customer experience and satisfaction
• Ability to work in a team environment and communicate effectively
• Escalate project issues that cannot be completed within agreed service levels
• Effective communication with customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
• Develop in-depth knowledge of the service catalog and how it relates to customer's needs
• Document internal processes and procedures related to duties and responsibilities
• Responsible for documenting time and expenses in an accurate manner as they occur
• Enter all work as activities, service tickets, or project tickets
• Keep up to date on industry news to remain knowledgeable with current and future technologies emerging in the industry

KNOWLEDGE, SKILLS, AND/OR ABILITIES REQUIRED

• 3-5 years of Project Management experience leading cross-functional project teams
• Project Management Professional (PMP) certification preferred
• Knowledge, experience, and desire to lead projects
• Strong analytical, organization and custom experience skills
• Excellent written, verbal and presentation skills
• Interpersonal skills including problem solving, active listening, and customer experience
• Ability to effectively manage customer expectations
• Knowledge of IT applications, processes, software, and equipment
• Service awareness of all organization's IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Self-motivated with the ability to work in a fast-moving environment

BENEFITS

We offer a comprehensive and competitive benefits package designed to support your health, financial well being, and work–life balance. Our goal is to create an environment where employees feel valued, supported, and empowered to thrive.

• Medical Insurance (2 options
  • Classic PPO
  • High Deductible Health Plan (HDHP)
    • 100% paid premiums for individual coverage
    • $100/month HSA contribution for employees enrolled in the HDHP
• Flexible Spending Accounts
  • Medical and Dependent Care FSA options available
• Dental & Vision Insurance
• Long Term Disability Insurance
  • Employer paid LTD coverage for absences over 90 days
• Group Life Insurance
  • $50,000 employer paid life insurance
• Supplemental Insurance Options
  • Voluntary Life, Short Term Disability, Accident, and Critical Illness
• Generous Paid Time Off
  • Accrued Vacation and Sick Time banks as well as Paid Holidays
• 401(k) Retirement Plan
  • Up to 4% company match

High Point Networks is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.