Services Business Operations Manager at Hewlett… · Tlaquepaq…

Services Business Operations Manager

Location: Tlaquepaque, Jalisco, Mexico

Services Business Operations ManagerThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

Oversee global services operations team supporting many aspects of HPEN Services business. Develop and manage processes, customize tools for maximum efficiency and support integration efforts with a focus on systems, tools and processes.

How you will make your mark:

• Manages area(s), customer(s), or team(s) of the company employees with well-defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
• Coaches and mentors employee direct reports. May coach and mentor non-direct reports as needed. Manages Focal Point Review (FPR) process for the company employees. Manages team and individual performance.
• Advise management and peers on matters of importance to area(s) of responsibility. Propose/influence direction-setting.
• Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals.
• Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding. Achieves diversity and other HR goals.
• Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.

About You:

• Bachelor's degree in Computer Science, Engineering, Business or related field or equivalent work experience.
• May hold Master's or advanced degree in related field. Typically 8+ years of relevant experience.

Knowledge and Skills:

• Typical skills include:
• Workforce management/development.
• (developing) Leadership.
• (developing) Influencing Others.
• Escalation management, customer relationship-building.
• Knowledge of Corporate capabilities and outsourcing industry norms.
• Business Analysis and Planning.
• General Financial Management/Cost Management.
• General Project Management.
• In-depth understanding of technology in direct responsibility.
• General understanding of related technologies.
• (developing) Knowledge of industry and market trends.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#mexico

#operations

Job:

Services

Job Level:

Manager_1In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.