Data Center System Admin - Windows & Virt… at Hewlett… · Sofia

Data Center System Admin - Windows & Virt (Nutanix)

Location: Sofia, Sofia, Bulgaria

Data Center System Admin - Windows & Virt (Nutanix)This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

How you will make your mark:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.

• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .

• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.

• Review and may resolve complex business issues.

• Excellent communication skills. Add case resolution to KMS.

• Understand and utilize Information Technology Information Libraries (ITIL).

• Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

• Partners frequently with the Sales Pursuit team.

About you:

• Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred.

• 3-5 years experience in relevant technologies and customer environments.

• Relevant industry qualification where applicable.

• Excellent verbal and written communication skills in language to be supported.

• Experience in troubleshooting in a technical environment.

• Excellent analytical and problem solving skills.

• Software and hardware knowledge of computing, storage and peripheral devices.

• Advanced proficiency with case management databases and tools.

• Superior customer service skills.

• Phone and remote support.

• Partners frequently with the Sales Pursuit team.

• Ability to solve and document solutions for usage of other technicians and customers.

• Ability to mentor new agents.

• Ability to lead resolution activities with escalated customers.

• Ability to contribute to technical action plans.

• Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria

Job:

Services

Job Level:

Specialist

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.