Facilities and Infrastructure Administrator at HeroTel · Cape Town

Are you detail-oriented, organised, and comfortable working with contracts and facilities data? Join Herotel as a Facilities and Infrastructure Administrator in Plattekloof, where you’ll provide essential administrative and coordination support across facilities leasing, landlord engagement, and infrastructure documentation to ensure smooth and compliant operations.

The key purpose of this role is to provide administrative and facilities management support with a strong focus on lease and barter agreement administration, contract renewals, reporting, and coordination with landowners and infrastructure teams.

What you’ll do:

• Participate in short-term planning activities with the Infrastructure team
• Administer and maintain all facilities lease and barter agreements with landowners, co-location facilities, and property owners
• Prepare new agreements where none exist and ensure all contracts and renewals are submitted timeously for approval
• Maintain alerts and tracking for contract changes, expiries, and renewals
• Engage with existing and potential facility owners to build relationships and support lease negotiations
• Capture, file, and maintain all facilities and infrastructure documentation on relevant systems
• Ensure all documentation is accurate, complete, and readily available when required
• Support cost management activities to ensure alignment with approved budgets
• Prepare monthly performance and control reports for all leased and barter facilities within the Hub
• Maintain and manage the high-site database in collaboration with High Site Administrators and Infrastructure teams
• Assist with high-site vendor applications and site access arrangements
• Support day-to-day facilities operations, including coordinating routine maintenance and service requests for wired and wireless networks
• Provide high-site technicians with up-to-date and accurate facility information
• Identify and support remedial actions during failure events and escalate issues to Management as required

What you’ll need:

• Grade 12 qualification
• Understanding and ability to interpret legal and contractual documents
• Strong administrative and commercial aptitude
• Excellent verbal and written communication skills
• Ability to meet deadlines and manage multiple priorities
• Ability to work independently with strong planning and organisational skills
• Intermediate computer literacy and confidence working with systems and databases
• Experience in Facilities or Infrastructure Administration will be advantageous
• Knowledge of contract layouts and Facilities Management principles will be advantageous
• Relevant tertiary qualification will be advantageous

What we offer:

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

Important Disclaimer:

• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel’s Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website.
• If you do not hear from us within 14 days, please consider your application unsuccessful.