Senior Manager - Treasury and Cash… at Hermes Group · New York

The Team:

The Hermès Madison Avenue Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York City Region. This position will report to the Director of Operations and will primarily work within the Operations and Sales Teams to support the operations of the boutique.

The Opportunity:

As the Senior Manager of Treasury & Cash Operations, you will be overseeing cash office operations, including cashiers, Selling & Service Assistants, remote sales, and store-to-store transfers. Ensures strong internal controls, audit readiness, and accurate transaction management, while maintaining system integrity and resolving discrepancies. Partners closely with Treasury and Internal Controls to align cash management processes with company policies.

About the Role:

• Ensure audit compliance, effective transaction management, and integrity of MSC and related systems
• Maintain alignment with enterprise treasury and internal control frameworks
• Enforce segregation of duties and dual control procedures to strengthen internal controls and minimize risk
• Monitor, review, and resolve outstanding aged deposits to reduce financial exposure
• Lead training initiatives on cash handling standards, POS operations, and treasury policies to improve accuracy and compliance
• Establish and maintain reconciliation processes and documentation to support timely investigation and resolution of discrepancies, losses, and overages
• Serve as a treasury liaison, partnering closely with Treasury and Internal Control teams to ensure alignment with corporate policies and governance standards
• Manage and oversee Cash Office Manager and the Treasury & Cash Operations Assistant Manager and their respective teams
• Partner with Selling team on resolving all POS-related questions
• Oversee all cash handling, accounting, and boutique requirements in a secure, accurate, and timely manner
• Ensure the correct cash transaction procedures are adhered to by all boutique staff and management
• Conduct relevant and necessary training for Cashiers, SSAs, and Sales teams in order accurately process transactions and perform their duties
• Ensure that entire staff understands and complies with POS standards established by the Company
• Communicate all policy and procedures updates pertaining to POS and Cash Office procedures with all members of the store team
• Maintain consistent communication with Store Management and Director of Operations
• Ensure that all technical equipment (cash tills, scanners, POS equipment) are in working order and any issues are reported
• Weekly conduct Portable Electronic Device audits in My Store Control
• Quarterly conduct back up terminal testing for all FD terminals
• Manage and oversee weekly cash audits
• Proactively follow-up on cash discrepancies and communicate with management and Accounting
• Order supplies for the Cash Office
• Review and audit all daily media
• Partner with Store Management and ensure My Store Control system is in compliance
• Create team schedule and assist with the annual review process
• Responsible for completion of remote sales
• Partner with Corporate Accounting Department to provide all chargeback information requested
• Support with other operational duties as needed
• All other duties assigned by supervisor

Supervisory Responsibility:

• YES: Cash Office Manager and Assistant Manager of Cash Operations & Treasury

Budget Responsibility:

• YES

Decision Making Responsibility:

• YES

About You:

• 5+ years of retail and cash management experience in a similar role; prior experience in a luxury environment preferred.
• People-management and mentor experience for a team of five or more employees
• Strong leadership, communication, and planning skills
• Ability to work well under pressure
• Even-tempered with ability to continuously multi-task
• Strong organizational and analytical skills with a deep understanding of inventory management.
• Flexible with schedule changes to accommodate needs of the business
• Ability to lift between 0-25 lbs. without assistance
• Demonstrated leadership, ability to coach high-performing operational teams and proven ability to transform underperforming individuals/teams.
• Excellent problem-solving and communication abilities.
• Proficiency in retail systems, reporting tools and MS Office (experience with SAP Retail is a plus)
• Strong management soft skills.
• Commitment to operational excellence and client-first mentality.
• Ability to manage multiple priorities in a fast-paced, luxury retail environment.
• Acute interpersonal skills and a collaborative management style.

The range for this position is $112,295.00 - $133,455.00. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link https://www.hermes.com/us/en/story/135446-footsteps-across-the-world/here.

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at privacy.us@hermes.com. Please do not submit resumes or applications to this email address.

About the Team

Hermès of Paris (HOP), the United States subsidiary, opened its first boutique in Beverly Hills in 1972. Today, the company operates 39 boutiques and an accessories pop-up shop, in addition to a Distribution & Service Center located in New Jersey. The Corporate Headquarters is situated in the heart of New York City, in close proximity to the Client Relations Center and Campus Hermès, the company’s training center. Hermès of Paris also maintains a regional Corporate Office in Beverly Hills. The organization employs more than 1,500 associates, and this number continues to grow. The subsidiary’s expansion is supported and guided by President & Chief Executive Officer Diane Mahady and the Senior Leadership Team.

We are proud to be an equal opportunity workplace. It is the policy of HOP, that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. HOP also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

About the Company

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.