Resource Manager at Heritage Senior Communities in Grand Haven, MI

Taking care of dependent persons is worthwhile to work. Serving others is a lifestyle choice and should not be entered into lightly. Contributing to the health and welfare of others can be draining at times, but at the same time can be truly rewarding. Being a caregiver is a dedicated occupation and is not like any other job. You have agreed to accept the responsibility for providing proper care and service to persons who depend on others for care. This means you agree to follow the guidelines of this living center as you perform your duties and fulfill your responsibilities.

Purpose of this position: Serves as the internal manager of all human resources activities. Facilitates recruitment, hiring, orientation, and corrective action and performance reviews for employees. Coordinates with all Department Managers, Administrator and ORBIS.

Qualifications: Prepared through education and experience to overs the human resources needs of this house. Desire and ability to professionally represent the home to the community at large, including at networking events, senior/health fairs and expos (etc.), make presentations and public speaking about this ALC and related topics for the purpose of meeting staffing needs. Considerable initiative and judgment is required. Word processing and clerical skills, pleasant telephone manner and greeting skills as well as experience in residential services to seniors, human resources or personnel management preferred. Must have a positive and respectful attitude toward the care of the frail elderly, ability to read, write and carry out directions; maturity to deal effectively with the demands and stresses of the job in a professional and confidential manner.

Essential Functions:

• 1. The Resource Manager has access to extremely personal and confidential information. It is imperative that the RM maintain absolute confidentiality of all information.
• 2. Manage recruitment efforts, assuring appropriate number of qualified and competent staff is available to meet resident care needs. Maintains awareness of community job fair opportunities, recruitment opportunities etc. Establish and maintain relationships with Allied Health Coordinators at area colleges and vocational centers. Coordinate with HPM AL Assistant Director of Operations for advertising of open positions. Monitor staffing and anticipate vacancies. Recruit ahead whenever possible to staff burnout and avoidable overtime.
• 3. Hiring practices – complies with HPM standards of hiring; processes all paperwork for background checks, reference checks, employment eligibility verification, payroll set up, etc.; manages employee referral bonus program.
• 4. ORIENTATION and TRAINING – coordinate new hire orientation and assure that all new employees complete the proper sessions. Conduct training as directed or coordinated with Administrator and department managers.
• 5. ON SHIFT – facilitates schedule for all staff of the living center. Creates and posts work schedule in a timely manner (at least 7 days prior to its start). Diligent in efforts to maintain stable work schedules for full time and long term staff for days and hours worked, as well as assignment within the house. Maintain work schedules within budget parameters; monitor hours worked and adjust as possible to minimize unnecessary overtime.
• 6. PAYROLL – Maintain records of employee schedule (ON SHIFT) and hours worked (Time America) Compare data and adjust as needed to assure that employees are properly compensated for hours worked, and that hours are recorded in the proper account. Monitor “missed punch” and “exceptions” reports – coordinate with Department Manager for repeat offenders.
• 7. Record keeping - Maintain employee files as required by licensing, department of labor, and other regulatory bodies. Assures records are current for staff training, reviews, disciplinary action, commendations, as well as scanning/emailing to ORBIS. Prepares employee reviews for completion by managers/supervisors as well as prepares employee self-review section of reviews. Provides to manager/supervisor and employee in timely manner to enable timely completion of 90 day and annual reviews. Maintains fluid communication with ORBIS relating to any HR matter. Manages employee attendance point program and perfect attendance programs.
• 8. Employee Discipline – in conjunction with ORBIS prepares employee counseling notices. Maintains records of all employee disciplinary action. Monitors and addresses attendance for the Perfect Attendance Bonus (Awarded twice per year), Attendance Points; Employee Referral bonus, etc.
• 9. Employee Safety – Coordinates documentation and treatments for work place injuries. Coordinates and communicates with HPM AL Director of Operations, USI, and Sedgwick/Pathway for any lost time or expenses incurred for work place injuries. Supports and coordinates our policy and practice to get employees back to work as soon as possible following any work place incident. Coordinates the annual employee safety skills training fair.
• 10. Communication – liaison between managers and staff to promote clear communication. Assures staff is kept informed of policies, practices, schedules and other information which is pertinent to the staff’s ability to perform their assigned duties and responsibilities.

Secondary Functions:

• 1. Participate in Family and Community events as directed.
• 2. Participate in the evening and weekend Manager on Duty (MOD) rotation.
• 3. Direct involvement with at least 1 resident life enrichment events per month.
• 4. Maintain a clean, safe and well organized desk and work space – including the conference/training room where applicable
• 5. Proper utilization of email and internet,
• 6. Complies with, and enforces, the NO GOSSIP policy,
• 7. Compliance with HIPAA for resident and employee health information.
• 8. Other duties as assigned or as may be necessary to assure that the goals and objectives of this assisted living center are fulfilled.

General Responsibilities:

• Comply with Life Safety policies and participates in periodic drills;
• Participate in educational and training opportunities;
• Report safety and health hazards to your supervisor or the Maintenance Supervisor
• Report any observed concerns or changes in a resident to the Shift Supervisor

Code of Conduct:

• The Resource Manager is a member of the Management Team for this assisted living center and is expected to maintain professional standards of behavior at work and outside of work.
• The Resource Manager is expected to communicate professionally, maturely and respectfully with all persons who come in contact with this assisted living center.
• Compliance with the code of conduct included in the Employee Handbook.
• Treats all residents with dignity, respect and compassion;
• A good will ambassador for this assisted living center;
• Reports to work on-time, as scheduled;
• Works cooperatively with co-workers, supervisors, and other personnel associated with this assisted living center;
• Complies with rules of Resident Rights; Complies with HIPAA Privacy rules;
• Complies with the guidelines of the Employee Handbook for this assisted living center;
• Follows Universal Precautions and good infection control practices.

Physical and Mental Requirements:

• Able to walk distances on hard surfaces;
• Able to stand for extended periods of time;
• Able to bend, stoop, turn, twist, squat, kneel, push, pull, reach and stretch;
• Able to sit for extended periods of time;
• Some repetitive motion work;
• Able to communicate verbally and in writing;
• Able to use telephone for communication;
• Able to read and comprehend the written word, in English.
• Able to lift at least 25# Pounds
• Licensed Driver with the ability to drive to appointments as needed

Compensation and Benefits:

• Hourly Wage and benefits as stated in the Employee Handbook.
• Eligible for 2% increase in pay rate after 90 days of employment with a satisfactory review.
• Annual increase in pay rate is merit based, as determined by a comprehensive, written performance review conducted by the supervisor and Administrator.

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